RIZWAN SYED

Operations Associate

Chennai, Tamil Nadu, India4 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in fraud prevention and risk management.
Proficient in data analysis and machine learning.
Strong leadership in customer operations.

Stackforce AI infers this person is a Data-Driven Professional in Retail and E-commerce with expertise in Fraud Prevention.

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Skills

Core Skills

Fraud PreventionCustomer Strategy & SupportData ManagementData AnalysisData AnnotationMachine Learning

Other Skills

LeadershipCustomer InsightMicrosoft ExcelMySQLMicrosoft Power BICreative Problem SolvingCritical ThinkingBusiness Process ImprovementCustomer SatisfactionCommunicationData MiningData EntryPython (Programming Language)Excel VBA and macrosCore Java

About

A results-driven professional with deep expertise in customer operations, fraud prevention, and risk management, I excel at navigating the fast-paced challenges of the retail and e-commerce industries. In my current role as Senior Resolution Coordinator at Walmart, I leverage my mastery of fraud operations, chargebacks, and data analysis to deliver exceptional customer resolutions and streamline processes. As a team leader, I empower nesting associates through quality analysis and operational efficiency, consistently meeting and exceeding customer expectations.

Experience

4 yrs 11 mos

Total Experience

3 yrs 6 mos

Average Tenure

1 yr 5 mos

Current Experience

Walmart

Senior Resolution Coordinator

Dec 2024 – Present · 1 yr 5 mos · Chennai, Tamil Nadu, India · On-site

As a Senior Resolution Coordinator at Walmart, I spearhead a team of nesting associates, streamlining onboarding and continuous training to drive performance excellence. Partnering with cross-functional teams, I identify training needs, integrate advanced technologies, and uphold data integrity and compliance in fraud detection, fostering a culture of efficiency and innovation.

LeadershipCustomer InsightFraud PreventionCustomer Strategy & Support

Amazon

ML Data Associate -II

May 2023 – Dec 2024 · 1 yr 7 mos · Chennai, Tamil Nadu, India · On-site

Passionate Expert in Data Annotation
🚀 Creating machine learning for computer vision devices through careful annotation of images and videos.
📊 Good at using Power BI and sophisticated Excel features to turn complicated data into insights that can be put to use.
🌐 Capable of producing interactive dashboards that facilitate well-informed decision-making, automating reports, and visualising data. knowledgeable about trend analysis, data modelling, and using data-driven tactics to optimise corporate operations.
💡 Innovative problem solver who takes the initiative to improve tools and processes, providing two recommendations for simplicity to increase efficacy.
🔍 I am a committed individual who can guarantee smooth operations, carry out internal audits, and generate thorough documentation.

Microsoft ExcelMySQLData ManagementData Analysis

Career break

Personal goal pursuit

Mar 2023 – Apr 2023 · 1 mo

Understanding the value of Excel in today's data-driven business, I spent a lot of time improving my abilities during my career break. I immersed myself in pivot tables, data analysis tools, and advanced functions, finishing online courses and real-world assignments to solidify my comprehension. Because of this, I can now apply these skills to turn data into insightful knowledge for future career chances.

Amazon

ML Data Associate - I

Mar 2021 – Feb 2023 · 1 yr 11 mos · Chennai, Tamil Nadu, India · On-site

Enthusiastic Data Annotation Expert | Track Record of Accurate Delivery
🚀 Using careful image and video annotations to advance machine learning for computer vision devices.
🔍 Effective at handling a variety of language and data types, regularly producing excellent labelled data, and surpassing KPIs.
💡 Creative problem-solver who takes initiative to enhance instruments and procedures, offering two suggestions for simplification to maximise effectiveness.
📊 A detailed individual skilled in conducting internal audits, guaranteeing smooth operations, and creating thorough documentation.
🌐 Fast learner with a talent for picking up new technologies, exhibiting initiative and flexibility in a fast-paced workplace.

Microsoft Power BIMicrosoft ExcelData AnnotationMachine Learning