Nov 2018 – Feb 2020 · 1 yr 3 mos · Coimbatore Area, India

• Experienced in SAP MII, MI, MM, SD, JavaScript, HTML, CRM, and data analytics. Managed business forecasting, budgeting, and cost control to enhance strategic outcomes. Led productivity-boosting meetings and conducted technical training in SAP, JavaScript, HTML, CSS, and UI5 for new hires. Oversaw talent acquisition and onboarding with structured training programs. Resolved customer issues via WebEx and utilized CRM and data analytics for market product distribution.

Mar 2018 – Oct 2018 · 7 mos · Coimbatore Area, India

• Development and management of acceptance testing and corresponding procedure for new
• projects.
• Develop and manage ticket escalation procedures.
• Extensive knowledge of workflow management across the CoE.
• Effectively provided business reporting and involved in driving productivity projects.
• Developed and maintained implementation documentation for organizations secondary claims.
• Faster resolution of complex technical problems ensuring customer satisfaction, within KPI targets.

Jun 2016 – Feb 2018 · 1 yr 8 mos · India

• Inventory Management, LAN/WAN Connectivity, ERP Implementation
• Attained efficiency in scheduling and boosted delivery process by moving the process to a database system.
• Redesigned the inventory process to optimize product flow and implemented new equipment for bulk production, incorporating lean inventory management principles.
• Monitored cash flow accounts to maintain a zero tolerance audit reports.
• Held monthly supervision meetings with the employees effectively to get feedback and improve work efficiency.
• Ensured effective Quality Assurance across the organization, maintaining high standards through process audits, testing, and continuous improvement initiatives.
• Troubleshoot activity documented and resolved technical issues in MS Office, Outlook email setup and LAN/WAN connectivity issues.

Jul 2015 – May 2016 · 10 mos · Victoria, Australia

• Implemented new technical programs aimed at post-delivery follow up and new business developments.
• Managed inventory testing and worked independently in the sales section.
• Developed sales site and site related ideas for better movement and sales of products.
• Worked together with the manager to ensure all documents and service work are up to date.
• Monthly, weekly and daily meetings with staff members regarding the sales results conducted effectively.
• Responsible for reporting on direct sales, retained accounts and merchant cancellations. Support for Product management and operations in the organization with timely escalation and resolution process.

Jul 2014 – Jul 2015 · 1 yr · Victoria, Australia

• Daily support for client managers for opening and processing new orders on the system platform.
• Oversaw logistics related activities independently
• Trained new employees in scanning and packing of products as per customer requirements.
• Involved in IT support of ERP system.
• Presentation on innovative ideas to central management for improvement of business and administration sections in the organization.

Aug 2007 – Nov 2013 · 6 yrs 3 mos

Aug 2007 – Nov 2013 · 6 yrs 3 mos

• Worked at this major financial solution provider for more than 6 years.Developed banking project management software systems related to market shares and stocks and developed functional programs for fixed income, bonds, and mutual fund types of investments related to banking
• Worked in back end projects related to development of NetX360, a multichannel application that links the business, client and the market in Pershing USA. Effectively improved my knowledge on business role of the organization with respect to client services.