Sep 2021 – Jul 2022 · 10 mos

May 2019 – Sep 2021 · 2 yrs 4 mos · Greater Seattle Area

May 2019 – Sep 2021 · 2 yrs 4 mos · Greater Seattle Area

Mar 2017 – May 2019 · 2 yrs 2 mos

• Process customer registrations for classes submitted via. On-line submissions, telephone, and email as defined in OneNote.
• Communicate with internal and external customers regarding registrations (new, changes, cancellations)
• Daily work order release processing within 48 hours of shipment
• Manage subscription services enrollment for customers
• Customer calling campaign to drive registrations
• Receive requests, socialize them, set expectations for timing, communicate progress and status of requests
• Work with Solution Owners, Product Owners, and Clinical Education Specialists to ensure that all parties are prepared to enter into training and if not hold them accountable and remove roadblocks to ensure full on time successful participation
• Daily meetings with segment that advise of class standings and allow for field to advise on issues
• Daily reporting pulled from SharePoint
• Daily status reporting (Excel, PowerPoint) presented via Email
• SharePoint Administration: Adding new users, updating entries, maintenance of site to make sure it is running

Mar 2016 – Mar 2017 · 1 yr · Remote

• Functional Analysis on daily basis for system migration
• Work with Development, Solution Owners, Product Owners and 3rd party vendors to ensure that all parties are prepared to enter into trainings and if not hold them accountable and remove roadblocks to ensure full on time successful participation
• Take all inputs and input them into team SharePoint and other internal systems to allow for review by Upper Management
• Manage all logistical details for every training (up to 15 per day) including WebExs, dial-ins, and rooms
• Act as “logistical and tech support” for all issues that arise during sessions
• Receive requests, socialize them, set expectations for timing, communicate progress and status of requests
• Review requests in CRM (Dynamics) for accuracy

May 2015 – Jun 2016 · 1 yr 1 mo · Bellevue, Wa

• Functional Analysis on daily basis for multiple teams inside of the T-mobile Universe 2.0 project
• Work with Development, Solution Owners, Product Owners and 3rd party vendors to ensure that all parties are prepared to enter into session and if not hold them accountable and remove roadblocks to ensure full on time successful participation
• Take all inputs and input them into team Sharepoint and other internal systems to allow for review by Upper Management
• Manage all logistical details for every tech breakout (up to 15 per day) including WebExs, dial-ins, and rooms
• Act as “logistical and tech support” for all issues that arise during sessions
• Manage entire breakout and scheduling process from a logistics and coordination perspective
• Receive requests, socialize them, set expectations for timing, communicate progress and status of requests
• Prepare material for and help facilitate daily scheduling session to align resource availability between TMO, external vendors, and ERICSSON
• Maintain Universe 2.0 Master Schedule, Breakout Logistics Tracker
• Track attendance of all attendees and communicate to meeting requesters and facilitators
• Follow up with any critical attendees that have not accepted the meeting invitation
• If critical attendees do not show up to the session within the first ten minutes find them as needed via Lync, phone calls, etc.
• Support status reporting for all IT sessions
• Represent IT along with client representation in a daily program-wide status and scheduling session
• Send out program-wide communication as process changes and improves
• Update all key stakeholders regarding status of their requests and all other relevant information daily
• Consistently reply to various questions including appropriate attendees, ERICSSON contact information, session outcomes and other miscellaneous program questions
• Implemented KPIs for Vendor performance
• Worked to Implement in-house Vendor Program to help streamline Universe 2.0

Jan 2009 – May 2015 · 6 yrs 4 mos

• Successfully led key projects which resulted in 2% revenue increase from 2011 to 2014. On track for revenue increase of 1.5% in 2015.
• Coordinated multiple Projects allowing for new product implementation, documentation included Oracle Subject Matter Expert in Order Management, Service Contract, Subscription, Billing and ACM workflows for our business.
• Worked with multi department task force on maintaining and improving Oracle EBS workflow
• allowing for faster order processing and implementation of products and services.
• Partnered with multiple groups within our organization to coordinate a more practical sales, quoting and booking processes.
• Partnered with Sales, Billing, Project Leads and, Business leadership to negotiate and finalize contracts.
• Partnered with Insurance publishers to ensure compliance and royalty payments are accurate and timely.
• Managed internal SharePoint site to allow for more clear communication and project/goal tracking.

Dec 2002 – Oct 2007 · 4 yrs 10 mos

• Purchased engineering project equipment and services; provided vendors with purchase orders – Including Microwave and other tower components.
• Tracked all orders to completion, ensuring delivery of all products and services on time and on budget.
• Compiled site status reports.
• Answered vendor, Project Manager, AP/AR and Purchasing Agent's contract and purchasing questions.
• Compiled forecast reports for Purchasing Agents.
• Coordinated all purchase requests for multiple locations.
• Used Doculink along with SAP to verify orders to allow for proper payment.
• Invoice Management.
• Assisted in vendor partnerships regarding new wireless telecom cell site development and order tracking.