Ramandeep Singh — Business Development Executive

Innovative Senior Salesforce Business Analyst with 13+ years of experience specializing in banking, Health care & financial services, and AI-driven automation. Expert in Generative AI, Salesforce Agent Force, Next Best Action (NBA), and AI-powered Chatbots, leveraging intelligent automation to optimize financial workflows, enhance customer engagement, and drive regulatory compliance. Proven ability to configure and design target state solutions across Salesforce Financial Services Cloud (FSC), Service Cloud, Experience Cloud, and AI-powered solutions. Adept at client handling, digital transformation, and solution design, ensuring seamless integration of AI-driven recommendations and workflow automation. Salesforce Health Cloud implementations. Adept at analysing business needs, enhancing system functionalities, and improving user experiences within Salesforce. Proven expertise in CRM solutions for patient management, care coordination, and health data tracking. Strong knowledge of healthcare industry practices, regulations (HIPAA), and data integration using HL7 and FHIR. Skilled in gathering and documenting business requirements, designing workflows, and collaborating with cross-functional teams, developers, and administrators to deliver optimal Salesforce Health Cloud solutions. Proficient in conducting user training and providing ongoing support for effective platform usage.  Experienced in conducting Joint Application Development (JAD) sessions, project meetings, reviews, walkthroughs, and customer interviews.  Expertise in writing Business Requirements Document (BRD), Functional Specification Document (FSD), Non-Functional Specification Document, System Design Specification, System Use Cases, screen mockups, and training manuals.  Expertise in feasibility requirements analysis, design, construction, testing, implementation  Well equipped with excellent communication and organizational skills to face clients.  Experienced in developing test plans, cases, scenarios and strategies as per the business requirements to match the functional requirements and UML diagrams. Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst Senior Salesforce Business Analyst

Stackforce AI infers this person is a Salesforce Business Analyst specializing in AI-driven solutions for Fintech and Healthcare industries.

Location: West Delhi, Delhi, India

Experience: 13 yrs 8 mos