Charu Verma

Operations Associate

Noida, Uttar Pradesh, India9 yrs 5 mos experience
Highly Stable

Key Highlights

  • Proven track record in customer journey innovation.
  • Expertise in training and development within corporate settings.
  • Recognized as a domain expert with client appreciation.
Stackforce AI infers this person is a Customer Support and Training Specialist with a focus on people management and business analysis.

Contact

LinkedIn

Skills

Core Skills

People ManagementLeadershipProject ManagementBusiness Analysis

Other Skills

Data AnalysisAdvertisingPeople DevelopmentTeamworkCustomer Service

Experience

9 yrs 5 mos
Total Experience
4 yrs 5 mos
Average Tenure
6 mos
Current Experience

Apple

Retail Team (Genius Bar)

Oct 2025 – Present · 6 mos · Delhi, India · On-site

  • Passionate about innovation, people, and redefining customer journeys.
Data AnalysisAdvertisingPeople ManagementPeople DevelopmentLeadershipTeamwork

Teleperformance

Assistant Manager

Mar 2019 – Oct 2025 · 6 yrs 7 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

  • In March 2019, Started working with a one of the premium projects in a pilot batch as a tech and customer support.
  • In the month of November 2019, promoted as a senior advisor to handle client escalations.
  • In July 2020, started my journey as a line trainer for the same project( client certified instructor)
  • December 2020, Promoted as a Corporate Trainer support function.
  • July 2021, client certified me as lead instructor
  • January 2022, TP promoted me as a Senior Trainer where my role was to help and support new trainers
  • December 2022, Got an opportunity to work as an Assistant Manager training and development ( BQ and Project Management)
People ManagementPeople DevelopmentBusiness AnalysisProject Management

Eclerx

Customer Service Specialist

Nov 2016 – Mar 2019 · 2 yrs 4 mos · Chandigarh, India · On-site

  • Started my journey as a Tech support (Junior Analyst)
  • Got promoted after one year as an Analyst
  • Served as a SME to support residential and commercial projects
  • Client appreciations and awarded as a best domain expert in 2018
Business AnalysisPeople Management

Education

Panjab University, Chandigarh

Master of commerce — Human Resources Management and Financial analysis

Jul 2013 – Jun 2015

Government college sector 42

Bachelor of Commerce - BCom — Honors in International Economics

Jun 2010 – May 2013

Kendriya Vidyalaya

Commerce

Mar 2004 – Mar 2010

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