Nov 2023 – Mar 2024 · 4 mos · Chennai, Tamil Nadu, India · On-site

• 1. Launched an AI-driven chatbot to automate common queries, reducing customer service tickets by 20% and improving operational efficiency.
• 2. Streamlined query analytics in Power BI, identifying key customer pain points, which upgraded the AI chatbot’s function and reduced drop-offs by 50%.
• 3. Redesigned chatbot architecture, improving user experience and raising customer satisfaction scores from 3.9 to 4.2.

Apr 2023 – Nov 2023 · 7 mos · Chennai, Tamil Nadu

Apr 2021 – Mar 2023 · 1 yr 11 mos

• 1. Directed a 50% capacity expansion for notebook production through a strategic INR 15 Cr brownfield project, achieving budget approval by preparing a detailed technical and financial proposal.
• 2. Drove a 10x growth in annual export revenue by implementing automated planning and costing systems, reducing inquiry response times by 3 days.

Apr 2019 – Apr 2021 · 2 yrs

• 1. Led production planning and delivery for custom notebook orders (institutional and Government tenders) across India with 23 vendors, achieving >97% OTIF and reducing planning lead time by 7 days and delivery lead time by 10 days.
• 2. Established SOPs for a dedicated D2C production unit, scaling capacity by 5x and reducing customer complaints by 50%.
• 3. Export Production: Enhanced export trade channels and automated processes, achieving significant revenue growth with zero additional CapEx.
• 4. Commissioned the first in-house notebook manufacturing unit with an annual production of 20000 Tons.

Jul 2018 – Mar 2019 · 8 mos

• 1. Line-in charge of Hot fill (Juices) and bottled water production line
• 2. Site expert in Blow molding (PET Bottles)
• 3. TPM leader for Hot fill and bottled water lines
• Achievements :
• 1. Achieved over 90% production efficiency by identifying and addressing bottlenecks, exceeding operational benchmarks in both hot-fill and bottled water lines.
• 2. Boosted throughput by 25% and yield by 5% by optimizing processes and reducing downtime, leading to significant capacity and productivity gains.
• 3. Secured India’s highest AIB score (935) for PepsiCo by implementing rigorous safety and quality standards, setting a new benchmark for excellence.

Jul 2017 – Jul 2018 · 1 yr

May 2016 – Jul 2016 · 2 mos · India

• Worked in a project related to usage of VRV X AC systems in the commercial segment. It involved complete study of VRV X system and analysis of it in the commercial and house hold segment.

Mar 2016 – Mar 2017 · 1 yr