Nov 2022 – Mar 2025 · 2 yrs 4 mos

• Led and mentored a diverse team of recruiters and team leads, driving high performance through well-defined targets, KPIs, and structured review mechanisms.
• Managed multiple key enterprise clients, ensuring full lifecycle client engagement — from requirement scoping, project execution, and service delivery to commercial negotiations and contract sign-offs.
• Acted as the primary liaison between clients and internal teams, ensuring seamless communication, swift issue resolution, and client satisfaction.
• Spearheaded end-to-end account management, including P&L tracking, invoicing, collections, and revenue forecasting to maintain healthy account profitability.
• Collaborated cross-functionally to meet account-level business targets on revenue growth and retention.
• Addressed and resolved client complaints, monitored account health, and led initiatives to control churn while identifying opportunities for cross-sell and up-sell
• Developed customized staffing and perm hiring solutions aligned with client needs, ensuring timely fulfillment of all open mandates across technology and domain verticals.
• Oversaw client relationship management, nurturing strategic partnerships with decision-makers to ensure business continuity and expansion.
• Managed account-level P&L performance, building scalable pipelines that ensured sustained revenue growth and profitability.
• Utilized data-driven analysis for manpower forecasting and budget optimization, resulting in improved ROI and operational efficiency.
• Acted as the primary point of contact for strategic accounts, resolving escalations, supervising dedicated account teams, and developing customized solutions aligned to client needs and long-term goals

Apr 2021 – Oct 2022 · 1 yr 6 mos

• Directed recruitment operations for both staffing and permanent roles, ensuring alignment with client expectations.
• Expanded the client base by identifying new business avenues and delivering consultative HR solutions.
• Enhanced team motivation and retention through targeted employee engagement strategies.

Oct 2017 – Dec 2020 · 3 yrs 2 mos · Noida Area, India

• Led recruitment efforts for large-scale government and client projects, ensuring compliance and quality hires.
• Standardized recruitment processes to enhance efficiency and client engagement.
• Collaborated with stakeholders to align recruitment strategies with project needs.

Jun 2012 – Sep 2017 · 5 yrs 3 mos

• Established a new IT vertical, driving it from inception to profitability.
• Built and optimized a central sourcing team to enhance recruitment workflows.
• Recognized as “Top Preferred Business Partner” by a leading IT client for outstanding service delivery.

Oct 2007 – Jul 2012 · 4 yrs 9 mos · Noida

• Delivered 100% on-time, on-budget recruitment solutions by effectively sourcing across multiple channels.
• Nurtured client relationships to ensure satisfaction and repeat business.
• Recognized as a “Star Performer” multiple times, leading to a promotion from Senior Executive to Account Manager.

Jun 2006 – Sep 2007 · 1 yr 3 mos · Delhi, India

• Supported recruitment operations by sourcing candidates and screening resumes for diverse client requirements.
• Coordinated interviews to ensure a seamless hiring process, enhancing client satisfaction.
• Managed end-to-end recruitment, demonstrating strong organizational and communication skills.

Feb 2004 – Jun 2006 · 2 yrs 4 mos · Delhi, India

• Managed client relationships, delivering personalized investment advisory services to both retail and institutional customers.
• Consistently achieved sales targets by identifying customer needs and recommending suitable financial products.
• Conducted market research to identify prospective clients and develop targeted sales strategies.