Akash P

Operations Associate

Puducherry, Puducherry, India3 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Proven track record in fraud analysis and resolution.
Strong leadership skills in diverse team management.
Entrepreneurial experience with a successful clothing brand.

Stackforce AI infers this person is a leader in operations and fraud management within the NGO and retail sectors.

Contact

Skills

Core Skills

Fraud AnalysisCustomer Account ManagementLeading People

Other Skills

Risk-Based Decision MakingConflict ResolutionCommunicationAttention to DetailCRM & Internal Fraud ToolsPolicy & Compliance AwarenessPitching IdeasResolving IssuesFraud InvestigationsData InterpretationPattern AnalysisCRM And Case Management ToolsEasily AdaptableProblem SolvingTeamwork

About

Experienced Head of Operations with a strong background in managing diverse teams and their managers within the NGO sector. Leveraging my mechanical engineering expertise, I have navigated complex challenges, fostering efficiency and innovation. My passion for humanitarian causes led me to the non-profit realm, where I honed my leadership skills, ensuring impactful initiatives and sustainable projects. In addition to my work in the NGO sector, I am the proud owner of Zephy Apparel, a unique and innovative clothing brand that reflects my creative vision and passion for fashion. As a brand owner, I oversee every aspect of the business, from design concepts to production and customer satisfaction, ensuring a seamless and stylish experience for our customers. After a successful tenure at Concentrix, I am now leveraging my diverse background and entrepreneurial spirit at Walmart, where I apply my engineering mindset to optimize operations and drive results. With a proven track record in strategic planning, team development, and project execution, I am dedicated to fostering collaborative environments that promote growth and success. Let's connect and explore opportunities to collaborate, innovate, and make a difference together.

Experience

3 yrs 11 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 6 mos

Current Experience

Walmart

Fraud Operations

Nov 2023 – Present · 2 yrs 6 mos · Chennai, Tamil Nadu, India · On-site

As a Senior Resolution Coordinator in the Fraud Operations team at Walmart Global Tech, I am responsible for handling escalated customer account issues with a primary focus on fraud detection, investigation, and resolution. My role involves reviewing and analyzing customer activity to identify fraudulent behavior and taking appropriate action to protect both the customer and the business.
Key Responsibilities:
Analyze transaction patterns and account behavior to detect potential fraud or abuse.
Conduct thorough investigations and determine appropriate resolutions such as issuing refunds, providing compensation, or closing accounts.
Use internal tools, systems, and data to support fraud risk decisions.
Ensure all actions comply with Walmart’s fraud policies, guidelines, and regulatory requirements.
Collaborate with internal teams such as Risk, Legal, Compliance, and Customer Support to resolve complex cases.
Communicate resolution outcomes clearly and professionally to stakeholders and customers.
Maintain accurate case documentation and uphold service-level agreements (SLAs).
Continuously identify trends in fraud and suggest improvements to existing processes.
Skills Utilized:
Fraud Analysis & Investigation
Risk-Based Decision Making
Customer Account Management
Conflict Resolution & Communication
Attention to Detail
CRM & Internal Fraud Tools
Policy & Compliance Awareness