Anuj Sharma

Operations Associate

Delhi, India2 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in managing restaurant operations and escalations.
Strong analytical skills with proficiency in Microsoft Excel.
Experience in handling merchant satisfaction and due diligence.

Stackforce AI infers this person is a skilled operations professional in the food and beverage industry.

Contact

Skills

Core Skills

Restaurant OperationsEscalations Management

Other Skills

Escalation ResolutionMerchant SatisfactionFood and Beverage OperationsOperationsProfessional SkillsHuman Resources (HR)Data ValidationCustomer Due Diligence (CDD)Anti-Money LaunderingTerrorist financingKYCDue DiligenceMicrosoft ExcelStrategyFinance

About

Senior Associate at Zomato-Central Supply.

Experience

2 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs 6 mos

Current Experience

Zomato

2 roles

Senior Associate Central Supply

Promoted

Dec 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Escalation ResolutionRestaurant OperationsEscalations ManagementMerchant SatisfactionFood and Beverage OperationsOperations+20

Associate

Nov 2023 – Dec 2024 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

As an associate working in restaurant delight team where handling merchant/restaurant escalations.
Handling social media escalations raised against the restaurant partner or by the merchant.
Restaurant operations and everything related to restaurants.
Handling escalations against the key account managers who are handling the restaurants where partner is not getting sufficient help.
Investigating the matters where anything is done without merchant’s consent for their outlet leading to monetary Loss and taking appropriate actions against the POC.

Restaurant OperationsEscalations Management

Public works department

Management Intern

Jul 2021 – Aug 2021 · 1 mo · New Delhi, Delhi, India · On-site

A study of Administration and Accounts in Public Works Department (PWD) working with the Administrative Officer and Financial Officer. Understood the following levels under Public Department.
Internal working of Administration works in a Public Department.
How different pay scale levels with help of Pay Matrix.
How the tax rate for different pay and grade of the employees and tax deducted at source (TDS) is calculated.
Identified Different types of Deductions on the Pay.
Understood how the Payroll System Works and processed for different designation within office.
Identified the difference between normal post letter and government post letters, the stamps, and the envelopes.
Understood the Financial terminologies such as, RTI, Financial Years, NPS.