Apr 2025 – Oct 2025 · 6 mos · On-site

• Delivered high-level support to Airbnb SuperHost and VIP guests, ensuring a seamless experience for high-value reservations
• Assisted SuperHost with pricing adjustments, availability updates, and promotional rate applications.

Apr 2024 – Apr 2025 · 1 yr · On-site

• Handled reservation issues and property concerns by delivering timely and empathetic resolutions via phone, chat, and email, while adhering to Airbnb policies.
• Collaborated with teams to enhance processes, contributing to improved customer satisfaction and operational efficiency.

Jan 2024 – Mar 2024 · 2 mos · On-site

• • Supported Airbnb guest with cancellations, refunds, and rebooking requests, while education them on Airbnb’s cancellation policies, refund processes and review removal guidelines to ensure transparency.

Sep 2023 – Jan 2024 · 4 mos · Quezon City, National Capital Region, Philippines · On-site

• • Assisted Walmart customers by providing exceptional customer service by assessing their needs, offering guidance on purchase decisions, locating products, addressing customer concerns, and promoting satisfaction.

Mar 2023 – Aug 2023 · 5 mos · Quezon City · Hybrid

• Managed customer inquiries regarding savings, mortgages, and personal loans while ensuring compliance with banking policies.
• Provided administrative support, including data entry, account updates, and maintaining financial records.

Mar 2022 – Dec 2022 · 9 mos · Quezon City, National Capital Region, Philippines · On-site

• Served as a Collections Specialist for KeyBank accounts, managing early-stage delinquencies (1–30 days past due) through 90% outbound and 10% inbound calls to ensure timely payment recovery.
• Negotiated repayment arrangements with customers while maintaining professionalism and strict adherence to FDCPA and company compliance standards.
• Performed skip tracing during the first week of each month, leveraging search engines and online tools to locate customers’ alternative contact numbers for effective follow-up and resolution.