shashikant gola — Software Engineer

Hello, and welcome to my LinkedIn profile! I am a dedicated Cisco Collaboration Engineer(IPT/Telepresence Servers/VMware/UCS etc) with a strong focus on UCCX (Unified Contact Center Express) technology.I have hands-on ON MS teams admin and audiocode SBC with direct routing for PSTN calling and Integration of CUCM with MS teams admin With a passion for designing and implementing robust collaboration solutions with 6+ year of experience. I strive to enhance communication and teamwork within organizations.By leveraging my technical expertise, I have implemented call flows, IVR menus, and agent routing strategies to ensure seamless call handling and optimize agent productivity. Additionally, I have integrated UCCX with various applications, such as CRM systems and workforce management tools, to enhance efficiency and provide a unified customer experience. My experience encompasses the full spectrum of Cisco collaboration technologies, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Webex, and, notably, UCCX and other collaboration tools.I have a proven track record of successfully deploying and optimizing UCCX solutions, enabling businesses to provide exceptional customer experiences and streamline their contact center operations. Throughout my career, I have worked extensively with Cisco video collaboration platforms, including Cisco TelePresence, Cisco Webex Meetings, and Cisco Webex Room Systems, webex calling, CMS,TMS,VCS/expressways/MRA etc. I possess a deep understanding of video conferencing protocols, codecs, and infrastructure components, allowing me to architect end-to-end video solutions that meet the unique needs of businesses across various industries. I have experience of Design and implement AudioCodes devices and Microsoft Teams Direct Routing for PSTN calling Administration and Knowledge of AudioCodes gateways and SBCs.Knowledge of Microsoft teams admin,365 admin ,calling policies etc. My experience spans the entire project lifecycle, from gathering requirements and designing custom solutions to deployment, configuration, and ongoing support. If you are seeking a Cisco Collaboration Engineer with UCCX experience who can drive the design, implementation, and optimization of your communication and collaboration environment, I invite you to connect with me. I look forward to connecting with professionals in the industry, exchanging insights, and exploring new opportunities.

Stackforce AI infers this person is a Cisco Collaboration Engineer specializing in UCCX and video conferencing solutions.

Location: Delhi, India

Experience: 8 yrs 7 mos