Kajal Mittal

CEO

Gurgaon, Haryana, India11 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 5 years of experience in Product Management.
  • Led digital adoption initiatives at Citibank.
  • Expert in UI/UX and Digital Strategy.
Stackforce AI infers this person is a Product Management expert in Fintech and SaaS industries.

Contact

LinkedIn

Skills

Core Skills

Product ManagementDigital Strategy

Other Skills

UI/UXCRMUser Journey AnalyticsProduct RoadmapDigital TransformationCustomer Journey AnalyticsBusiness StrategyDigital MarketingProject ManagementBusiness AnalysisMarket ResearchOperational ExcellenceOnline MarketingData AnalysisStrategic Planning

About

Currently working with Paytm as a Product Manager. An MBA from XLRI Jamshedpur, Previously part of Citibank where I led multiple initiatives on digital adoption. 5 years of rich experience in Product Management, UI/UX, Digital Strategy, CRM, User Journey Analytics & Client Experience Enhancement.

Experience

11 yrs
Total Experience
3 yrs 3 mos
Average Tenure
5 yrs 6 mos
Current Experience

Paytm

5 roles

Assistant Vice President, Product

Jul 2024 – Present · 1 yr 10 mos · Noida, Uttar Pradesh, India

Director, Product

Promoted

Apr 2023 – Jul 2024 · 1 yr 3 mos · Noida, Uttar Pradesh, India

Sr. Group Product Manager

Apr 2022 – Apr 2023 · 1 yr · Noida, Uttar Pradesh, India

Assistant General Manager, Product

Promoted

Aug 2021 – Mar 2022 · 7 mos · Noida, Uttar Pradesh, India

Senior Product Manager

Sep 2020 – Jul 2021 · 10 mos · Noida, Uttar Pradesh, India

Oyo

Product Manager

Feb 2019 – Sep 2020 · 1 yr 7 mos · Gurugram, Haryana, India

  • Consumer Direct Sales (Product Owner of the booking platform used by call centre agents)
  • Revamped booking website with enhanced UI/UX & navigation
  • Leading tech initiatives to drive product KPI's viz. agent productivity, conversion & realization
  • Setting up of automated sales campaigns
  • Travel Agent Portal (B2B booking portal)
  • Defined product roadmap for the website & analyzed user journey to identify pain points
  • Shipped several features to increase self serve adoption & improve conversion funnel
  • Conceptualized & implemented CRM process for existing & potential travel partners
UI/UXDigital StrategyCRMUser Journey AnalyticsProduct Management

Citibank india

Digital Product | Global Consumer Group

Jun 2015 – Feb 2019 · 3 yrs 8 mos · Gurugram, Haryana, India

  • Product Roadmap & Strategy “Vision 2020” - Part of core team for formulating the 2020 strategy for Consumer Banking. Initiatives across auto/self servicing & call volume reduction
  • Product Metrics – Define Product KPI’s, analyze performance & deliver target login rate
  • Digital Transformation - Designing strategy to drive offline to online migration for customers
  • New features on app & website - Suggestion of features, UX, implementation & impact of new features
  • Campaign Management - Promotion of digital channels through Mailer/SMS/website campaigns
  • Customer Journey Analytics – Analyze feedback to streamline existing process & re-design UI/UX
Product RoadmapDigital TransformationCustomer Journey AnalyticsProduct ManagementDigital Strategy

Off the ramp

Co Founder

Mar 2015 – Jul 2017 · 2 yrs 4 mos · Delhi NCR

Altisource business solutions

Summer Internship, Business Analysis

Apr 2014 – May 2014 · 1 mo · Mumbai Metropolitan Region

  • Portfolio Segmentation-
  • Segmented loans (defaulted during Euro zone crisis) according to investor type & risk
  • Analyzed key metrics which directly impact post-modification performance of mortgage loans
  • Built a comprehensive framework to benchmark models for modification of delinquent loans
  • Risk Analysis-
  • Analyzed time variance of loan parameters (delinquency, D/E ratio, interest rate, etc.)
  • Developed a model to forecast future values of parameters by plotting time series trends in R

National hydro-electric power corporation

Internship, Estate Management Division

Jun 2012 – Jul 2012 · 1 mo · Faridabad, Haryana, India

  • Prepared cost estimates of repair works and scheduled the ongoing construction works
  • Gained insights on green building construction-fly ash bricks, water harvesting & pvc pipes

Education

XLRI Jamshedpur

PGDBM — Finance & Marketing

Jan 2013 – Jan 2015

Audencia

Student Exchange Program (France) — MBA Marketing

Jan 2014 – Jan 2014

Delhi College of Engineering

Bachelor of Engineering (B.E.)

Jan 2009 – Jan 2013

Delhi Public School

Higher Secondary; Science and Mathematics

Jan 2008 – Jan 2009

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