Bussa Soniya

Operations Associate

Bengaluru, Karnataka, India3 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Proven track record in diverse industries
Strong problem-solving and communication skills
Passionate about delivering seamless customer experiences

Stackforce AI infers this person is a Customer Service Specialist with experience in B2C environments across multiple industries.

Contact

Skills

Core Skills

Customer Experience

Other Skills

Business AnalysisManagementRecruitingLeadership DevelopmentTrainingCommunicationHR Consulting

About

🌟 About Me I’m a 23-year-old customer service professional with a proven track record across industries like automobile, food tech, banking, logistics, and retail. My journey has shaped me into a highly adaptable, empathetic, and customer-focused individual who thrives in both voice and semi-voice processes. 💼 Career Path: Toyota: Handled inbound customer calls, providing accurate information and timely resolutions. Zomato (Semi-Voice): Managed customer queries through calls and chat/email, ensuring smooth order experiences. HSBC (Senior Representative): Delivered financial service support, resolved escalations, and mentored team members while ensuring compliance. UPS (US Process): Assisted applicants with job applications via inbound/outbound calls, guiding them through each step. Walmart (US Process) – Current: Supporting applicants with job applications and assisting associates with Workday issues, schedules, payroll, and work-related queries, ensuring smooth operations and a positive experience. --- What Defines Me: 1. Strong problem-solving and communication skills. 2. Ability to stay calm and effective in high-pressure situations. 3. Versatility to adapt across industries and processes. 4. Passion for delivering seamless customer experiences and mentoring others. At just 23, I’ve built a strong foundation in customer service and operations — and I’m excited to keep growing, learning, and creating meaningful impact.

Experience

3 yrs 3 mos

Total Experience

9 mos

Average Tenure

1 yr 4 mos

Current Experience

Walmart

Resolution Specialist

Jan 2025 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

Resolution Specialist, HR– Walmart (US Process)
Assisted job applicants by guiding them through Walmart’s application process.
Handled associates’ queries related to Workday and other work-related concerns.
Delivered timely solutions via inbound/outbound calls ensuring compliance with company policies.
Maintained accurate documentation of interactions while meeting service-level agreements (SLAs).
Contributed to smooth workforce operations by resolving employee issues effectively.

Customer Experience

Adecco

Human Resources Assistant

Aug 2024 – Dec 2024 · 4 mos · Bengaluru, Karnataka, India · On-site

Joined Accenture through contract basis.
Customer Service Associate, HR – UPS (US Process)
Managed both inbound and outbound calls to assist applicants with job application processes in the US market.
Guided candidates through application steps, resolved queries, and provided updates regarding hiring status.
Ensured clear communication and maintained accuracy while handling sensitive applicant information.
Balanced service efficiency with empathy to deliver a positive applicant experience.
Achieved performance targets for call handling, compliance, and service quality.

Customer Experience

Concentrix

Customer Representative

Mar 2024 – Jun 2024 · 3 mos · Bengaluru, Karnataka, India · On-site

Senior Customer Service Representative – HSBC(UK Process)
As a Senior Customer Service Representative at HSBC, I am responsible for delivering exceptional client support by managing a wide range of customer inquiries and service requests. My role involves resolving complex issues, providing banking solutions, and ensuring a seamless customer experience across multiple channels.

Bpo

Startek

Jan 2021 – May 2022 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

Customer Service Representative – Toyota (Inbound Calls)
Handled high-volume inbound calls, assisting customers with queries, service requests, and product information.
Delivered professional support with a focus on customer satisfaction and quick issue resolution.
Maintained accurate records of customer interactions in CRM systems.
Customer Support Executive – Zomato (Semi-Voice Process)
Transitioned to a semi-voice process role, balancing chat support with call handling.
Assisted customers with order-related issues, refunds.
Ensured timely responses and efficient solutions to improve user experience.

Business AnalysisManagementCustomer Experience