Jan 2025 – Present · 1 yr 4 mos · Remote

• Orchestrating end-to-end success for a $7M ARR Mid Market portfolio of 50+ APAC + ME SaaS clients, driving a 95%+ renewal rate through strategic planning and stakeholder alignment.
• Surpassed quarterly upsell and Cross-sell quotas by idenţifying customer expansion opportuniţies and leveraging consultative engagement.
• Delivered over 30 monthly C-level touchpoints in a quarter
• Reduced churn by proactively managing customer healţh, mitiqating riks, and implementing structured success plans.
• Elevated CSAT through partnership with Sales, Product, and Marketing, aligning success initiatives with evolving customer needs.
• Achieve forecast accuracy using Salesforce CRM and Cainsight for health scoring, pipeline visibility, and customer lifecycle tracking.

Oct 2021 – Jun 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Remote

• Manage and optimize configuration of on boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
• Maintain platform relevancy according to changes business needs.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
• Ensure that every client derives the most value possible from the Sprinklr platform
• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
• Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business.
• Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment).
• Manage and track key performance indicators (KPIs) in Gainsight - including renewal and expansion commitments - to ensure exceptional, predictable results.
• Calculate risk forecasts based on product adoption.
• Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support.
• Develop customer champions by applying the right mix of advisory and hands on expertise of the platform.

Jul 2021 – Sep 2021 · 2 mos

Mar 2021 – Jul 2021 · 4 mos

Jul 2017 – Mar 2021 · 3 yrs 8 mos · Chennai, Tamil Nadu, India

• Payroll E2E Implementation consultant

Jun 2014 – Jun 2017 · 3 yrs · Chennai, Tamil Nadu, India

• Virus Removal Expert

Jan 2014 – Jun 2014 · 5 mos

Dec 2011 – Apr 2013 · 1 yr 4 mos