Ritika S.

Operations Associate

Delhi, India3 yrs 5 mos experience

Key Highlights

Proficient in data analysis and reporting.
Experienced in e-commerce operations and logistics.
Strong analytical skills driving business improvements.

Stackforce AI infers this person is a Data Analyst with a strong background in E-commerce operations and logistics.

Contact

Skills

Core Skills

Data AnalysisLogistics CoordinationAnalytical SkillsAccounting

Other Skills

tallyVLOOKUPAnalytical ReasoningReasoning SkillsProblem SolvingWritingOral CommunicationCommunicationData ModelingMathematicsMySQLMarketing StrategyDAXExcel DashboardsLOOKUP

About

Dedicated professional with 1.8 years of experience in e-commerce operations, specializing in order processing, logistics coordination, and data analysis. Proficient in Excel, Power BI, and SQL, with hands-on experience in creating detailed reports and analyzing key performance metrics to drive business improvements. Currently transitioning to a Data Analyst role to leverage my analytical skills and contribute to data-driven decision-making. Proven ability to manage complex tasks, resolve issues efficiently, and mentor team members, aiming to enhance operational efficiency and business insights through data analysis.

Experience

3 yrs 5 mos

Total Experience

1 yr

Average Tenure

3 mos

Current Experience

Meesho

Operations Analyst

Feb 2026 – Present · 3 mos · Bengaluru, Karnataka, India · On-site

Instamart

Management Information System Executive

May 2025 – Feb 2026 · 9 mos · Bengaluru, Karnataka, India · On-site

Zoxima solutions

Management Information System Executive

Jun 2024 – Apr 2025 · 10 mos · Noida, Uttar Pradesh, India

Dein kleider

Ecommerce Operations Executive

Oct 2022 – May 2024 · 1 yr 7 mos · New Delhi, Delhi, India · On-site

1. Managed end-to-end order processing for multiple e-commerce websites, coordinating with courier partners such as Delhivery, Shipway, Shiprocket, and India Post.
2. Maintained meticulous records and tracked orders to ensure timely delivery and customer satisfaction.
3. Reduced RTO rates by resolving NDR cases and coordinating with India Post for confirmed deliveries.
4. Analyzed key performance metrics including RTO, Delivered, and DTO percentages to identify trends and opportunities for improvement.
5. Created and maintained monthly sales reports by exporting data from Shipway, providing actionable insights to management.
6. Analyzed Prepaid and COD orders, generating daily, weekly, and monthly reports to support decision-making processes.
7. Resolved customer order-related queries via email and phone, ensuring a positive customer experience and high satisfaction levels.
8. Issued refunds for both COD and Prepaid orders in cases of DTO, maintaining accurate financial records and customer trust.
9. Reconciled COD remittance and monthly invoices from courier partners, ensuring accuracy and resolving discrepancies.
10. Ensured correct fee charges by Amazon for storage and weight handling, creating cases on their portal to address and resolve discrepancies.
11. Managed Amazon inventory reports for each warehouse, ensuring accurate stock levels and timely updates.
12. Assisted and mentored junior colleagues with website-related tasks, fostering a collaborative and supportive team environment.