Renu Rajput

Operations Associate

Uttar Pradesh, India9 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in onboarding Adobe tools for key clients.
Proven track record in enhancing customer engagement.
Skilled in digital marketing and lead generation strategies.

Stackforce AI infers this person is a SaaS onboarding and customer engagement specialist with strong digital marketing skills.

Contact

Skills

Core Skills

Client InteractionStakeholder CollaborationCustomer EngagementSocial Media ManagementCrm ManagementCustomer CommunicationDigital MarketingLead GenerationE-commerce ManagementClient Management

Other Skills

Problem SolvingMentoringData AnalysisLogistics CoordinationSocial Media OptimizationSales StrategiesCC++ProgrammingSQLHTMLManagementMicrosoft OfficeMicrosoft WordLeadership

About

Experienced Senior Onboarding Specialist with a focus on guiding key clients through the foundational information phase of onboarding Adobe tools. Proven ability to facilitate a seamless introduction of Adobe solutions to new companies, ensuring clients gain optimal access and know-how to effectively utilize Adobe tools within their operations.

Experience

9 yrs 4 mos

Total Experience

3 yrs 1 mo

Average Tenure

7 yrs 7 mos

Current Experience

Adobe

2 roles

Senior Onboarding Specialist

Jan 2022 – Present · 4 yrs 3 mos

Client InteractionStakeholder CollaborationProblem Solving

Social Engagement Consultant

Sep 2018 – Jan 2022 · 3 yrs 4 mos

1. Provide support on social channels mainly Twitter, Facebook, Instagram, advocate on behalf of customers for top pain points or product issues and oversee forum community topics on spam reports, abuse reports and spam quarantine.
2. Experience in mentoring and training fellow co-workers. Trained five In-house support specialists and four vendor workers to consistently deliver an exceptional customer experience on Adobe’s social media platforms.
3. Maintain monthly scorecard for vendor workers & deliver feedback through emails and meetings. Organized additional coaching sessions when necessary.
4. Collaborate with management and maintained to monitor and review team performance to ensure core AdobeCare team consistently achieve productivity KPIs.
5. Compile Weekly Social Media Bot data and social incoming traffic data to identify social trends and analyze bot performance.
6. Collaborate with Bot automation and content team to regularly learn and share best practices and improve bot performances on Adobe’s Twitter and Facebook channel.
7. Research and implement @AdobeCare proactive content creation; 93K followers

Customer EngagementSocial Media ManagementMentoringData Analysis

Mr button

CRM Manager

May 2017 – Sep 2018 · 1 yr 4 mos · Gurgaon, Haryana, India

1. Generated reports to streamline operations and CRM altogether to develop an effective process for order completion.
2. Direct communications with customers through various communication channels such as Emails, Phones, Drift (online chat platform) and Social Media Communication like Instagram and Facebook.
3. Handled and coordinated with Logistics team on a day-to-day basis to ensure efficient order fulfillment and timely delivery.
4. Worked closely with all departments to ensure that CRM works effectively for all aspects of the company.
5. Worked on ways to increase ROI by Sorting, conversion calling, updating Dynamic and PLA sheets and developing strategies by market research to ensure increased Brand reach and greater acceptability amongst the customers.
6. Coordinated with celebrity stylists for sourcing apparels for various celebs thereby increasing the social reach of the Brand.

CRM ManagementCustomer CommunicationLogistics Coordination

Sellryt ebusiness private limited

2 roles

Marketing Intern

May 2016 – Jul 2016 · 2 mos · New Delhi Area, India

Worked on a project 'Implementing Digital Strategies for Lead Generation and Conversion'.
The entire study was to increase the revenue for the company through internet/ online traffic by implementing digital marketing strategies on Social Media Optimization(SMO). As a result of which there was a surge in internet based enquiries. This lead generation tactic motivated and encouraged salespeople to a great extent.

Digital MarketingLead GenerationSocial Media Optimization