Apr 2023 – Present · 3 yrs 1 mo · Noida, Uttar Pradesh, India · Remote

• As an Consultant, I serve as the strategic link between enterprise clients and cross-functional teams—ensuring seamless delivery, ongoing client engagement, and long-term account growth. I specialize in ownership, driving the full lifecycle of client relationships from implementation to change requests, renewals, and value-added solution expansion.
• Acting as the single point of contact (SPOC) between clients and internal teams including delivery, product, CRM, and leadership.
• Managing ongoing project delivery, new license deployments, change requests, and service renewals to ensure client satisfaction and business continuity.
• Identifying and converting opportunities for account expansion in line with business goals and revenue targets.
• Leading proposal development, proof-of-concept (POC) demos, and presentations in collaboration with technical teams and presales.
• Building and maintaining strong relationships with decision-makers and key users to ensure high client retention and satisfaction.
• Ensuring all deliverables are documented, signed off, and supported with client feedback at every major milestone.
• Managing operational issues, contract documentation, and billing workflows in partnership with internal delivery and finance teams.
• Maintaining accurate records of all client interactions and opportunities in Zendesk, C1 as per OEA (Opportunity Evaluation and Approval) process.
• With a strong focus on client success and cross-functional collaboration, I’m passionate about delivering value through technology while strengthening customer relationships and driving long-term growth

Jan 2022 – Apr 2023 · 1 yr 3 mos · Noida