Oct 2017 – Jun 2020 · 2 yrs 8 mos · Hyderabad Area, India

Oct 2015 – Present · 10 yrs 7 mos · hyderabad.

• Roles and Responsibilities:
• Manage all aspects of the end to end release process
• Forward Plan the release windows and cycles across a portfolio.
• Create and distribute Release Notes.
• Create and maintain a comprehensive Implementation Plan.
• Create and validate Release Contingency Plan (Back out Plan).
• Verify schedule/release date with project team.
• Ensure QA and UAT is complete with required sign offs.
• Acts as the gatekeeper to the production environment, ensuring consistency in policies and operational procedures, release integration testing and production validation.
• Prod/Non-prod build communications - scheduling, notification (before during and after), implementation, validation and support
• Deliver releases on schedule, while ensuring operational and quality criteria are met.
• Hands on experience in planning & executing Production Maintenance Window activities by working with internal & external teams including client& third party vendors.
• Communicating the status to executives & other stakeholders internally & externally.
• Create and track the release improvement process to be applied across all IT domains.
• Weekly Release Reporting
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Jan 2014 – Jan 2015 · 1 yr

• Table all CRs for Change Advisory Board (CAB) meeting, issue an agenda and circulate all CRs to CAB members in advance of meeting to allow prior consideration
• Ensure timing of planned implementations does not conflict with other planned changes or events
• Decide which of the requests for change that have been collected for CAB review should be rejected, which should be fulfilled by the next release, and which should be reviewed again during the next CAB meeting
• Review all implemented and outstanding changes for appropriate status.
• Regularly communicate status of the current changes to all impacted stakeholders.
• Perform Change Post Implementation Reviews (CPIR) on the implemented changes
• Produce regular and accurate change management reports
• Provide a point of escalation for change management issues
• Co-ordinate with other service managements (Incident, Problem, Configuration and Release Management)

Dec 2011 – Present · 14 yrs 5 mos · Hyderbad

• Change Management
• Incident Management
• Release Management
• Access Management
• Event Management
• for SAP and Sales force

Mar 2011 – Dec 2011 · 9 mos · Mumbai

Nov 2007 – Feb 2011 · 3 yrs 3 mos · Thane,Mumbai

Apr 2006 – Aug 2006 · 4 mos · Hyderabad

Jan 2005 – Apr 2006 · 1 yr 3 mos · Hyderabad.