Jun 2015 – Dec 2019 · 4 yrs 6 mos · Gurugram, Haryana, India

• Strong team-building .
•  Managing Process.
•  Focusing on Sales Conversion
•  Take and implement feedback from team
• members.
•  Handling customers' inquires, conversion and manage
• daily operations of process.
• Assign and get tasks done by the team in a timely
• manner.
•  Control shrinkage
•  Provides encouragement to team members, including
• communicating team goals and identifying areas for
• new training or skill checks.
•  Communicates deadlines and sales goals to team
• members.
•  Handling team of 10 -12 employees.

May 2014 – Jun 2015 · 1 yr 1 mo · Gurugram, Haryana, India

• Handling customer service calls.
•  Providing process training and floor support to new
• joinees.
•  Registering complaints through CRM(internal software)
• .
•  Handling Customer complaints over the calls and
• Emails.
•  Co coordinating with multiple teams and following up w
• ith them to resolve customers issue.
•  Managing team of 18 -19 associates.
•  Handling escalation calls.
•  Client interaction.