Vivian Cherian

Operations Associate

Chennai, Tamil Nadu, India5 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Expert in customer issue resolution and fraud detection.
  • Strong background in data visualization and technical assistance.
  • Proven ability to collaborate across departments for solutions.
Stackforce AI infers this person is a Customer Service Specialist with strong technical support skills in retail environments.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceProblem SolvingData VisualizationTechnical AssistancePreventive Maintenance

Other Skills

Fraud InvestigationsFraud DetectionExecutive ManagementPresenting SolutionsVisual CommunicationBusiness RequirementsCommunicationLiaison Between DepartmentsDecision-MakingPositive Employee RelationsContinuous ImprovementEasily AdaptableAnalyze InformationProject ManagementAudio Engineering

Experience

5 yrs 9 mos
Total Experience
1 yr 11 mos
Average Tenure
2 yrs 7 mos
Current Experience

Walmart

Customer resolution co ordinator

– Present

Fraud InvestigationsFraud DetectionCustomer ServiceProblem Solving

Walmart global tech

Customer Coordinator

Oct 2023 – Present · 2 yrs 7 mos

  • Addressing customer concerns or complaints by providing solutions, explanations. Resolved issues by identifying root causes and collaborating with relevant departments.
Customer ServiceProblem Solving

Htc

Customer Support Representative

Jan 2022 – Oct 2023 · 1 yr 9 mos

  • Assisting customers with placing orders, processing payments, and tracking shipments. Oversaw data collection, visualization, and reporting for various project scales and applications.
Customer ServiceData Visualization

Tech mahindra

Senior Operations Executive

Jan 2020 – Jun 2021 · 1 yr 5 mos

  • Provided technical assistance in network troubleshooting. Ensure complete system functionality and apply preventive measures when necessary.
Technical AssistancePreventive Maintenance

Education

Gurunanak college

B.Sc.Visual communication — Mass Communication/Media Studies

Mar 2013 – Mar 2016

Gurunanak college

Bachelor of Science

Sound Design Institute

Master of Science — Sound Engineering

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