Sep 2021 – May 2022 · 8 mos

Aug 2021 – Aug 2023 · 2 yrs · Omaha, Nebraska, United States

• Wrote complex algorithms that use short term rental revenue and valuation data to identify prime markets
• Designed and built an industry-changing app that helps short term rental investors find the right markets for them
• Oversaw creation and hiring of engineering team
• Identified and designed strategic app improvements that reduced churn and drove user traffic

Mar 2021 – Aug 2021 · 5 mos

• Managed team of 5 backend engineers (recent grads to principal level) that owned roughly 50 microservices.
• Hands on technical contributor in our Microservice stack, primarily in Golang.
• Improved monitoring/alerting of services to reduce number of product outages by facilitating faster response times to potential product issues.
• Worked daily with the VP of Product to ensure customer commits are being delivered on time while also ensuring quality.
• Met biweekly with all direct reports to discuss career growth, job satisfaction, product health. Created growth plans with direct reports to ensure they are being challenged.
• Led short-term cross-team projects involving front-end engineers, design, product managers, and QA. Mentored direct reports who led cross-team projects.
• Worked with other managers to drive org initiatives through OKRs.

Aug 2020 – Apr 2021 · 8 mos

• Oversaw entire software development life cycle for a team of 7-10 engineers.
• Worked closely with Product Manager, Customer Success to prioritize strategic product enhancements and key bugs towards acquisition and retention of key customers.
• Worked closely with team members to identify and prioritize most valuable tech debt.
• Created engineering onboarding program to reduce ramp-up time for new hires.
• Oversaw team member satisfaction. Worked with engineers to ensure they were getting work that challenged and interested them. Planned team activities. Experienced 0 team member turnover during time in this position.
• Worked daily with director of engineering to ensure the vision and OKRs of engineering org were propogated to team.

May 2018 – Aug 2020 · 2 yrs 3 mos

• Implemented end user-facing features and bug fixes across multiple React apps used by more than 4000 customers.
• Secured over $300k in new ARR by implementing integrations with 3rd party content providers.
• Led multiple short-term cross-functional teams in delivering new features. Oversaw the planning, implementation, testing, and delivery of these features.
• Implemented numerous rest API endpoints and bugfixes in Golang, .NET, Node.js services.
• Troubleshooted unhealthy services using Splunk APM, AWS Cloudwatch, AWS Elatsic Load Balancer
• Created automated build/deploy plans in Bamboo.
• Represented engineering org in a cross-org triage team. Met with customers to troubleshoot issues. (Was selected for my excellent customer service skills and customer empathy).

Mar 2017 – May 2018 · 1 yr 2 mos · Provo, Utah, United States

• Assumed ownership of 130 enterprise accounts.
• Performed demos that led to the acquisition of over 30 new accounts.
• Taught clients how to use web scraping software to grow their businesses.
• Developed and implemented strategies to increase accounts’ usage.
• Trained tech support representatives to solve difficult cases.
• Fielded sales calls when sales department was not available.
• Wrote Python scripts to process scraped data.

Nov 2015 – Feb 2017 · 1 yr 3 mos · Provo, Utah, United States

• Taught new customers the process of home solar installation.
• Gave customers weekly update on solar process.
• Worked with Director of Customer Support to define best practices for our team.
• Awarded company's first ever Customer Service Recognition award after only 2 months of employment.