Dec 2020 – Jun 2022 · 1 yr 6 mos · Bengaluru, Karnataka, India

• America’s largest private company, a conglomerate with $115 billion in annual sales. Koch operates in 70+ countries, with over 130,000 employees.

Feb 2014 – Nov 2020 · 6 yrs 9 mos · Bengaluru Area, India

Nov 2011 – Jan 2014 · 2 yrs 2 mos · Bengaluru, India; Melbourne, Australia

• Delivered recruitment services for an Australian client averaging 150+ hires per month
• Deputed in Australia
• Built a 10 member team in India and transitioned the knowledge
• Handled entire recruitment cycle, from requisition through on-boarding (included sourcing, screening, short listing, scheduling, coordinating interviews, pre-hire process, offer negotiation, post–offer follow-up, client support and management)
• Created sustainable talent pipelines for high impact and critical/niche positions
• Partnered with the businesses and hiring managers to consult, advise and build recruitment strategy
• Result: Successfully built operations that met SLAs, achieved Operational Excellence standards, delivered $200K cost savings, and staged the process for continued success
• Managed sourcing services team for Accenture North America
• “Internal Agency Team” - Led a 30+ member sourcing team to reduce use of external agencies
• Optimized sourcing channels and implemented sourcing initiatives
• Lead continuous improvement initiatives focused on reducing time to fill and increasing quality of hire
• Interacted extensively with hiring managers to support their staffing needs
• Created and managed industry specific market intelligence for target based hiring
• Result: Reduced agency usage amounting to cost savings of $1 Million for Accenture NA

Oct 2006 – Oct 2011 · 5 yrs · Coimbatore Area, India

• Managed three major service operations: Sourcing, Research, and Back-office support
• Played key role in expansion from a team of two resources to more than 100 in three years
• Responsible for process management, people management, account management, and service delivery
• Served as single point of contact for all client engagements representing 20+ mid-managerial to executive level search assignments
• As an initiative towards ISO, formulated and implemented certification process by which every resource has to be certified before stepping into production
• Designed and streamlined performance framework for the entire team
• Designed and implemented “Management Information System” & “Resource Tracking System”
• Responsible for internal recruitment; served as the hiring manager to recruit internal resources
• Streamlined the recruitment process for KGiSL’s BPO operations
• Grew eTAG’s database from 200,000 in May 2007 to more than 500% at 1,000,000 by Dec 2009
• Improved production efficiency
• Responsible to co-ordinate with the software team to visualize, design and upgrade new features for the existing “Applicant Tracking System”

Feb 2004 – Sep 2006 · 2 yrs 7 mos · Coimbatore Area, India

• Responsible for supervising team members to ensure client deliverables are met per SLAs
• Improve process efficiency and effectiveness
• Responsible for managing client relationship on a day-to-day basis
• Ensuring expected quality standards for all outbound deliverable
• Responsible for all assigned accounts and search assignments
• Team Management