Esha Khaneja

Program Manager

Delhi, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in customer experience management.
Strong background in e-commerce operations.
Skilled in relationship building and team coaching.

Stackforce AI infers this person is a Customer Experience Manager with a strong focus on E-Commerce and Operations.

Contact

Skills

Core Skills

E-commerceProgram OversightCustomer Experience ManagementQuality Assurance

Other Skills

CoachingSQLRelationship BuildingOperationsCustomer ExperienceTelecommunicationsQuality AuditingCustomer Relationship Management (CRM)Sales OperationsStrategic PlanningManpower HandlingConfluenceSkilled Multi-taskerWorkflow DesignTroubleshooting

Experience

11 yrs 8 mos

Total Experience

4 yrs 3 mos

Average Tenure

9 yrs 9 mos

Current Experience

Blinkit

Operations Program Manager

Apr 2025 – Present · 1 yr 1 mo

E-CommerceCoaching

Zomato

2 roles

Program Manager

Promoted

Jul 2024 – Present · 1 yr 10 mos

SQLProgram Oversight

Assistant Manager

Aug 2016 – Aug 2024 · 8 yrs

Relationship BuildingOperationsCustomer Experience Management

Jabong

Quality Analyst

Aug 2014 – Jul 2016 · 1 yr 11 mos · Gurugram, Haryana, India

Customer ExperienceTelecommunicationsQuality Assurance

Education

Delhi University

Bachelor's degree — Electrical and Electronics Engineering

Jun 2009 – Jun 2012

Delhi University

Bachelor's degree — Electrical and Electronics Engineering

Jun 2009 – Jun 2012

Delhi University

Bachelor's degree — Electrical and Electronics Engineering

Jun 2009 – Jun 2012

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