Arpan Shukla

Operations Associate

Bengaluru, Karnataka, India14 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in driving sales performance.
Expert in managing high-performing retail teams.
Strong background in customer experience management.

Stackforce AI infers this person is a Retail Management Professional with expertise in customer experience and operations.

Contact

Skills

Core Skills

Operations ManagementCustomer ServiceSales Performance

Other Skills

Customer Experience ManagementClear VisionTraining PlansCustomer SatisfactionProblem SolvingCommunicationProduct KnowledgeShrinkage ControlRetailE-commerceStore ManagementCustomer Relationship Management (CRM)Inventory ControlMISMicrosoft Office

About

Experience with a demonstrated history of working in the retail industry. Skilled in Retail store Operations , Manpower Management,Shrinkage control, Strong operations professional with a PGDM focused in International Business from All India management association.

Experience

14 yrs 9 mos

Total Experience

2 yrs 5 mos

Average Tenure

3 yrs 11 mos

Current Experience

Hamleys

Retail Store Manager

May 2022 – Present · 3 yrs 11 mos · India · On-site

As a Retail Store Manager at Reliance Brands Limited, I have successfully managed daily operations and achieved sales targets for a high-end luxury retail store. I am responsible for overseeing a team of 10 employees and ensuring exceptional customer service is provided at all times. My strong leadership skills and business acumen have helped drive profitability and maintain excellent customer satisfaction.
l Responsible for overall store operations, sales performance, and management of store person- nel.
l Responsible to make store ambiance live with jingles & demonstrations.
l Led team of 10 sales associates & 1 commercial and BOH.
l Turned the store best in service standard to get highest score in mystery audit in region always.
l Develop a motivated, committed and high performing store team.
l Responsible for recruiting, training, role plays, and motivating entire sales staff.
l Responsible for maintaining company’s merchandising guidelines, Audits, safety and security standards on daily basis.

Customer Experience ManagementClear VisionOperations ManagementCustomer Service

Apple

Retal store manager

May 2021 – May 2022 · 1 yr · Faridabad, Haryana, India · On-site

As a Retail Store Manager at Apple India, I was responsible for overseeing the daily operations of the store and ensuring that our team provided exceptional customer service. My role involved managing inventory, creating and implementing sales strategies, and training and mentoring a team of sales associates.
l Responsible for overall store operations, sales performance, and management of store person- nel.
l Led a staff of 2 managers and 10 sales associates.
l Responsible for 12% increase in revenue on mom.
l Responsible for recruiting, training, role plays, and motivating entire sales staff.
l Responsible for maintaining company’s merchandising, safety ad security standards.
l Ensure all store audits as per plan on daily basis.
l Drive current offers & update team about it.

Customer Experience ManagementClear VisionOperations ManagementCustomer Service

Vishal mega mart (airplaza retail holdings private limited)

Retail Store Manager

Oct 2019 – Dec 2020 · 1 yr 2 mos · Bulandshahr, Uttar Pradesh, India · On-site

As the Retail Sales Manager at Vishal mega mart, India from October 2019 to December 2020, I oversaw all aspects of sales operations for one of the largest retail chains in the country. With
a team of 45 sales associates under my leadership, I consistently exceeded sales targets and improved customer satisfaction through effective merchandising strategies and exceptional cus- tomer service.
l Drive sale from all departments of store & detailed analysis.
l Ensure all store layouts as per Vishal mega mart guidelines.
l Regular check on PI & Physical counting for high shrinkage product line.
l Benchmarking & analysis of local competition.
l Track fortnightly LPO and vendor meet & management.
l Develop team members by providing them with timely and detailed feedback.
l Ensure all health & safety management.
l Track near expiry products in FMCG department.
l Engage staff in regular briefing and update about regular communications from HO team.

Customer Experience ManagementClear VisionSales PerformanceCustomer Service

Marks and spencer reliance india ltd.

Assistant Store Manager at Marks and Spencer Reliance india pvt ltd

Dec 2016 – Oct 2019 · 2 yrs 10 mos · Pune/Pimpri-Chinchwad Area · On-site

As the Assistant Store Manager at Marks and Spencer in India from December 2016 to October 2019, I played a crucial role in the overall success of the store. With my strong leadership skills and extensive knowledge of retail operations, I effectively managed a team of employees and ensured a positive shopping experience for customers.
l Develop a motivated, committed and high performing store team.
l Encourage and promote all opportunities to drive sales, leading by example.
l Implementation of BU and marketing guidelines.
l Ensure store layout is in line with Marks and Spencer layout and guidelines.
l Be familiar with local competition and respond accordingly in order to create competitive advantage.
l Ensure all health and safety requirements are fully compliant.
December 2016 - October 2019
April 2014 - November 2016
l Monitor achievement of sales targets and take corrective measure where required.
l Ensure a smooth and accurate process for stock management.
l Ensure sequential links for layout in consultation with the Visual Merchandiser.
l Engage staff in the store with regular briefings and accurate and timely delivery of the recog- nition policy in store.
l Develop team members by providing them with timely and constructive feedback.
l Conduct performance appraisals of your team.