Ravi Shankar

CEO

Greater Delhi Area, India25 yrs 1 mo experience

Highly Stable

Key Highlights

Two decades of strategic and operational leadership.
Expertise in customer success and operations management.
Proven track record in startup and consulting environments.

Stackforce AI infers this person is a seasoned leader in Customer Success and Operations within the SaaS and Consulting industries.

Contact

Skills

Core Skills

Customer SuccessOperations ManagementLeadershipConsultingBusiness StrategyCustomer Engagement

Other Skills

CRMDisruptive StrategyDesign ThinkingManagementAnalyticsCustomer ServiceTeam ManagementProgram ManagementLoyalty ProgramsBusiness DevelopmentTrainingCustomer ExperienceStart-upsVendor ManagementCustomer Relations

About

Strategic and operations leader leveraging two decades of experience and entrepreneurial acumen for new ventures and established firms. Key Competencies: CRM|CEX|CEM|Loyalty|Education|eCommere|BPO-ITES|Consulting|Strategy|Leadership|Startups Customer Success Strategic Planning Budgeting & P& L Management Creating Winning Business Plan Operations- Services Defining and Designing Business Process Client Engagement Leading and Developing Teams Change Management Product Management

Experience

25 yrs 1 mo

Total Experience

2 yrs 6 mos

Average Tenure

Current Experience

Easyrewardz software services

Director- Customer Success and Operations

Sep 2016 – Sep 2025 · 9 yrs · Gurgaon, Haryana

CRMDisruptive StrategyCustomer SuccessOperations Management

Vikalp india private ltd.

Chief Operating Officer

Dec 2013 – Sep 2016 · 2 yrs 9 mos · Delhi

CRMDisruptive StrategyOperations ManagementLeadership

Itc infotech - business consulting group

Principal Consultant

Oct 2012 – Sep 2013 · 11 mos · Bengaluru Area, India

CRMDisruptive StrategyConsultingBusiness Strategy

Independent consultant

Independent Consultant

Apr 2012 – Oct 2012 · 6 mos · India

Loyalty

Disruptive StrategyConsulting

Loylty rewardz mngt pvt ltd

AVP and Head of Operations

Jul 2008 – Apr 2012 · 3 yrs 9 mos · Mumbai Area, India

Responsibilities: Reporting directly to COO to manage the whole gamut of Operations. Sole responsibility, to monitor and manage the ROI and manage operations as a cost center. The operations included Customer Service, Fulfillment, Redemption, Back Office, Partner Management, and Analytics. Handled the Finance portfolio in the interim and coordinated with the investors for reporting.
Additionally initiated and completed full Process mapping, Operations Documentation and communications startegy. Scoped the CRM Modules for development, Product development and UAT of different modules of Loyalty CRM and website. Well versed with every aspect of a start-up including Company Secretary work.

CRMDisruptive StrategyOperations ManagementCustomer Engagement

Chri

Manager

Sep 2007 – Jul 2008 · 10 mos · India

Change and Implementation Manager.

Wnsgs

AM

Mar 2006 – Aug 2007 · 1 yr 5 mos

Operations in Travel and Airline Domain

Ibm, gurgaon

Astt.Manager

Aug 2003 – Feb 2006 · 2 yrs 6 mos

Responsibilities: Primarily to handle the voice-team for United Airlines. Also, maintaining relationships with client, recruitment and specialized training of agents in Travel domain. Developing SOP in consultation with clients. Validating process metrics. Monitor Team Performance. Coordinating in reporting and finalizing statement of Work. Contribute in developing risk and contingency plans.
Achievements: Chosen to transition for two different clients (United Airlines and Carlson Leisure Travel Services). Transitioned two processes for Carlson (BA Visa two for one promotion and fly4less.com) from its location in US. Transitioned on-site voice and back office process for United Airlines. Best Process trainer. Star performer. Certified Subject Matter expert by Carlson. Designated the process owner for both Voice and Back Office. Best Team leader for three quarters successively.

Eboookers.com

Sr. Sales Consultant

Aug 2001 – Jul 2003 · 1 yr 11 mos

Responsibilities: Primarily sales of all the products of ebookers.com. To coach the new entrants on the floor and bring them up the learning curve. Being second to manager was responsible to manage the team in his absence. This included reporting, appraisal and training of the team members. Played the role of facilitator in "transit" of the new process (Customer Service) introduced.