Nishant Shekhawat

Program Manager

Delhi, India25 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led transformation projects with 80+ team members
Expert in managing complex telecom solutions
24+ years of experience in delivery management

Stackforce AI infers this person is a Telecom Project Management Expert with extensive experience in digital transformation initiatives.

Contact

Skills

Core Skills

Complex Project ManagementBudget MonitoringBusiness AnalysisProgram ManagementTransition ManagementSalesforce.com ImplementationProject ManagementVendor ManagementResource ManagementIt Infrastructure Management

Other Skills

Labor Cost ManagementCross-functional Team LeadershipSenior Stakeholder ManagementRequest for Proposal (RFP)Request for Information (RFI)Solution ImplementationStakeholder ManagementCustomer Relationship Management (CRM)Design ThinkingCost ManagementGlobal DeliveryCommunicationCustomer SatisfactionTimeline ManagementScope Management

About

At the helm of complex projects at IBM, my focus is on delivering transformative solutions in the telecom sector, ensuring the seamless integration of technology and business strategy. The success in managing 80+ team members across diverse Service Lines is a testament to my leadership in resource planning and software project management. My role as a Program Manager for transformation projects has honed my skills in business analysis, enabling me to conduct design thinking workshops and effectively collaborate with clients and IBM's senior management. My commitment is to drive innovation and efficiency, guided by 24+ years in delivery management and a clear vision for digital transformation.

Experience

25 yrs 1 mo

Total Experience

12 yrs 6 mos

Average Tenure

22 yrs 9 mos

Current Experience

Ibm

8 roles

Complex Project Manager, DPE & Geo PM

Promoted

Jan 2023 – Present · 3 yrs 4 mos

Managed Budget and P&L, Client, IBM Senior Management, Off-Shore team, and Overall Delivery management in Indonesia.
Led the setup of framework & team from scratch, overseeing various streams and multiple Service Lines.
Successfully managed a team of 80+ resources, both Onsite and Offshore, during the peak of the program.

Complex Project ManagementBudget MonitoringLabor Cost ManagementCross-functional Team LeadershipSenior Stakeholder Management

Program Manager (Transformation Projects)

Jan 2021 – Dec 2022 · 1 yr 11 mos

Led transformation projects by understanding client processes, conducting design thinking workshops, and managing project scope, timeline, and costs.
Engaged with clients and IBM senior management at regional and Global levels for reviews and reporting.
Managed financial tracking, accountability, and liaised with vendors for successful project delivery.

Request for Proposal (RFP)Request for Information (RFI)Solution ImplementationStakeholder ManagementCustomer Relationship Management (CRM)Business Analysis+1

Transition Manager

Sep 2020 – Dec 2020 · 3 mos

Planned, tracked, and executed the transition out of application stack from India to Geo and Client, ensuring seamless transfer of responsibilities.
Collaborated with cross-functional teams to ensure a smooth transition process, maintaining open communication channels throughout the project.
Successfully managed the relocation of key applications, resulting in increased efficiency and cost savings for the company.

Transition Management

Program Manager (Transformation) and Geo PM

Nov 2018 – Aug 2020 · 1 yr 9 mos

Managed client engagement, cost, scope, and timelines for Geo redundant solution implementation for critical applications at IBM Indonesia.
Led the green field implementation of an Integrated Digital Contact Center using Salesforce, enhancing customer experience.
Successfully coordinated with cross-functional teams to ensure seamless execution and delivery of projects.

Salesforce.com ImplementationDesign ThinkingCost ManagementGlobal DeliveryProgram Management

Delivery Project Executive and Portfolio Manager

Aug 2012 – Oct 2018 · 6 yrs 2 mos

In my role as Delivery Project Executive and Portfolio Manager at IBM in India, I oversaw various Telco projects, ensuring successful delivery within scope and budget. I led teams in Solutioning, RFPs, and Delivery Management, achieving high client satisfaction and efficiency. My skills in project management, vendor management, and team leadership were crucial to the success of these projects.

CommunicationCustomer SatisfactionStakeholder ManagementTimeline ManagementScope ManagementProject Management+1

Project Manager

Aug 2008 – Jul 2012 · 3 yrs 11 mos

Managed Prepaid applications for a leading Telecom operator in India, overseeing delivery management and transformation projects.
Accountable for tactical projects and Level 3 support, ensuring seamless operations and customer satisfaction.

Resource PlanningCommunicationVendor ManagementCOTS IntegrationIT Infrastructure ManagementResource Management

Project Lead Development

Jan 2007 – Aug 2008 · 1 yr 7 mos

Led the Design and Development of ICMS 6.0 on AS/400 using RPGLE, incorporating New workflows, IP Products support, and Hybrid Services.
Translated business requirements to technical Specs, monitored development and testing work for Provisioning and Auto-Activation area.
Collaborated with cross-functional teams to ensure successful implementation of cutting-edge BSS modules.

Senior Software Engineer

Nov 2002 – Dec 2006 · 4 yrs 1 mo

Managed a team specializing in Provisioning and Auto Activation module, providing L2 & L3 support.
Conducted Requirement Analysis, Development, Unit Testing, and Business Knowledge transfer of ICMS.
Successfully led customer communication efforts to ensure seamless integration and satisfaction.