Akanksha Seth

Business Development Executive

Delhi, India9 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Implemented efficiency reports for decision-making.
Trained new team members for smooth onboarding.
Managed high-end restaurant partnerships effectively.

Stackforce AI infers this person is a skilled operations specialist in E-Commerce with strong data management capabilities.

Contact

Skills

Core Skills

Operations ManagementProblem SolvingE-commerce ManagementData ManagementCustomer ServicePlan Design And Development

Other Skills

SalesforceLogisticsDocumentationPayment Cycle ManagementData AnalysisReportingSQLSAPAdvanced Excel FunctionsExcelCRM SoftwareMicrosoft ExcelEnglishLeadershipStrategy

About

I am an experienced Senior Associate with a diverse background in E-Commerce and Central Operations. During my tenure at WNS Global Services| Office Depot, I played a crucial role in managing the order placement process, addressing client inquiries, and ensuring data accuracy on the E-Commerce platform. Proficient in SQL and advanced Excel functions, I streamlined processes and enhanced data management. In my current role at Zomato Media Pvt. Ltd. as a Central Operations Specialist, I effectively collaborate with Business Analysts and Growth Managers across multiple cities to support restaurant partners' needs. I manage commission rates, logistics, documentation, and payment cycles for restaurants all over India. Handling escalations and working closely with major restaurant partners showcase my strong problem-solving abilities and focus. I am known for being punctual, responsible, and a strong-minded individual. I take pride in my ability to handle multiple tools simultaneously and deliver error-free content with attention to detail. Additionally, I have showcased my helping nature by training new team members and taking on additional projects beyond my daily responsibilities. My achievements include implementing efficiency and TAT reports for decision-making, delivering compelling presentations for RNRs, and proactively resolving issues for smooth operations. My adaptability and commitment to continuous improvement make me a valuable asset in any team.

Experience

9 yrs 9 mos

Total Experience

3 yrs 3 mos

Average Tenure

4 yrs 11 mos

Current Experience

Zomato

Senior Associate

Jun 2021 – Present · 4 yrs 11 mos · Gurugram, Haryana, India · Remote

Successfully connect with Business Analysts in multiple cities to assist with requests
related to restaurant partners in their respective regions.
● Resolve requests and issues raised by Business Analysts regarding high-end
restaurants, utilizing Salesforce and other relevant tools.
● Collaborate with Growth Managers across India's restaurants, ensuring effective
management and support for their requirements.
● Managing commission rates, Logistics, ownership, documentation, payment cycle, live
status of restaurants all over India.
● Handle escalations with City Heads and Region Heads, addressing concerns and
ensuring swift resolution.
● Work closely with high-end central accounts such as McDonalds, Burger King,
Starbucks, and other major restaurant partners.
● Conduct audits of essential documents for outlets, proactively identifying and resolving
discrepancies.
Achievements:
● Implemented efficiency reports and TAT (Turnaround Time) reports, providing valuable
insights for decision-making and process improvements.
● Prepared and delivered compelling presentations for Quarterly RNRs (Recognition and
Rewards), highlighting the department's achievements and contributions.
● Assumed the role of training new team members, facilitating their smooth onboarding
and educating them about the department's processes and procedures.
● Demonstrated adaptability by taking on and excelling in various projects outside the
scope of daily responsibilities.

SalesforceLogisticsDocumentationPayment Cycle ManagementOperations ManagementProblem Solving

Wns global services

Senior Associate

Nov 2019 – Apr 2021 · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

Instrumental in managing the order placement process through SAP and addressing
client inquiries via Salesforce.
● Proficiently worked with SQL to track orders and manipulate data, contributing to the
seamless functioning of the E-Commerce platform.
● Played a pivotal role in enhancing data accuracy of the items displayed on the website,
resulting in a seamless user experience on the E-Commerce platform.
● Conducted meticulous audits of product descriptions and measurements provided by
manufacturers, categorizing thousands of SKUs based on color, size, and other relevant
attributes, requiring unwavering attention to detail.
● Ensured error-free content for the UK website, emphasizing the significance of
grammatical accuracy and precise information for all items and SKUs.
● Demonstrated exceptional multitasking abilities by simultaneously handling 21 diverse
tools, each playing a crucial role in maintaining accurate data for website content.
● Utilized advanced Excel functions, including VLOOKUP, SUMIF, COUNTIF, and others,
to streamline processes and enhance data management.

SQLSAPSalesforceAdvanced Excel FunctionsE-Commerce ManagementData Management

Aegis

Associate

Mar 2016 – Aug 2019 · 3 yrs 5 mos · Gurugram, Haryana, India · On-site

● Successfully served as a key member of the Airtel Etisalat project, showcasing a talent
for designing and developing tailored plans in response to client needs and feedback.
● Demonstrated an unwavering commitment to achieving targets, while consistently
striving for personal growth and learning, actively incorporating new skills into daily work
routines.
● Proactively transferred to a specialized team, leveraging expertise in understanding
client requirements and incorporating valuable feedback into the planning process.
● Proficiently utilized Excel and CRM software to streamline processes and enhance
efficiency in managing customer interactions.
● Exhibited exceptional adaptability, decision-making prowess, and exemplary time
management skills, ensuring optimal focus and productivity in handling assigned tasks.
Key Skills:
● Plan Design and Development
● Query Resolution
● Service Quality Enhancement
● Goal Setting & Achievement
● Continuous Learning
● Microsoft Excel
● CRM Software