Aug 2018 – Jan 2020 · 1 yr 5 mos · Greater Dublin · On-site

• We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

Oct 2016 – Jul 2018 · 1 yr 9 mos · On-site

• Incident Management is a 24/7 global team in Trust & Safety working to ensure that sensitive incidents in the realm of user protection are managed effectively, with the least amount of impact on Google business, users and brand.
• Key responsibilities:
• Handling urgent safety escalations for a high-complexity portfolio of +30 products and teams across the globe
• Owning the end-to-end crisis response framework for geopolitical events in EMEA
• Managing executive level stakeholder relationships (including Product Policy, Engineering, PR and Governments/Regulators), leadership comms and x-functional enforcement enablement
• Leading a pod of in-product escalation specialists for sensitive content handling readiness
• Hiring, mentoring and training activities

Oct 2015 – Sep 2016 · 11 mos · On-site

• Protecting Google Search users through advanced abuse fighting, scalable product excellence and relevant user experience.
• Key responsibilities:
• Leading a multi-language anti-abuse market team to ensure state of the art operational excellence for business SLAs and performance management
• Conducting and coordinating in-depth analytical investigations and implementing anti-abuse scalable solutions to reduce spam and fraud across EMEA markets
• Defining and setting quarterly goals, strategic project planning, resources allocation efficiency

Oct 2012 – Sep 2015 · 2 yrs 11 mos · On-site

• Defending the integrity of Google, its users and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google Search product.
• Key responsibilities:
• Ops analyst for anti-abuse policy enforcement in EMEA and global markets
• Responsible for in-depth analytical investigations and technical solutions scalability / implementation
• Leading an abuse-specific EMEA pod analyzing and fighting black hat techniques

Jul 2012 – Jul 2013 · 1 yr · Milan, Lombardy, Italy · Hybrid

• "Fugu" was a biannual magazine exploring the close relationship between food and death.
• The first issue was presented @ the Taste Festival 2012 in Berlin; the second issue in New York @ Maurizio Cattelan’s gallery Family Business, as part of the exhibition "These Peanuts Are Bullets", curated by Le Dictateur.
• Main responsibilities:
• Digital communication management and content strategy
• Marketing management & stakeholder relationships lead
• Web design, SEO/SEM and web editing

May 2012 – Oct 2012 · 5 mos · Remote

• Ninja Marketing is one of the most-read Italian blogs on unconventional marketing, brand design, UX, SEO/SEM, advertising and new media.
• Main responsibilities:
• Web Content Editor, contributor and translator to the English edition

Oct 2011 – Jul 2012 · 9 mos · Lisboa, Lisbon, Portugal · On-site

• ErgoVR is the Ergolab Research Unit of the Technical University of Lisbon with +100 scientific publications, working on Human-Technology interaction optimization through Ergonomics and Virtual Reality.
• Main responsibilities:
• UX, HCI, Communication Designer & Researcher
• Designed and developed a new high-tech interactive warning system prototype for the project "Future Safety Warnings: Virtual Reality in the study of technology-based warnings"
• http://ergovr.fmh.ulisboa.pt/

Sep 2010 – Nov 2010 · 2 mos · Remote

• Upstream is a mobile monetization powerhouse, serving mobile operators in 40 global markets and engaging +600 million consumers over mobile interactions & campaigns.
• Main responsibilities:
• Copywriting, editing and creativity for a mobile SMS advertising campaign (both in English and Italian); translation of contents (English -> Italian; Italian -> English) and proofreading.

Oct 2009 – Feb 2011 · 1 yr 4 mos · Remote

• oneGames.it was part of oneBlog (HTML.it), the first Italian blog network covering technology, new media, IT and digital communication.
• Main responsibilities:
• Web Content Editor of news, posts, reviews and in-depth reportages on the video games industry
• SEO and content optimization