Tarang Diwakar

Operations Associate

Delhi, Delhi, India3 yrs 4 mos experience

Key Highlights

Versatile experience in operations and client success.
Proven leadership in driving eco initiatives.
Strong analytical and strategic thinking capabilities.

Stackforce AI infers this person is a versatile professional in operations and client success within the Fintech and consulting sectors.

Contact

Skills

Core Skills

Operations ManagementInsuranceCustomer SupportConsultingQuality AssuranceLeadershipEvent ManagementProcess ManagementCustomer Relationship ManagementBrandingCommunication

Other Skills

Project ManagementPerformance AnalysisManagementOrganization SkillsInternal AuditsCritical ThinkingProblem SolvingPresentation SkillsAdministrationOperational Process AnalysisOperational AnalysisLeadership DevelopmentIT Business AnalysisStrategyStrategic Thinking

About

I’m Tarang — a business mind with a creator’s heart. I love turning ideas into action, teams into momentum, and opportunities into measurable impact. After completing my BBA, I worked as an Associate Analyst at Vaco Binary Semantics, sharpening my skills in operations, client success, data-backed decisions, and process optimisation. I recently wrapped up my role there and am now channeling my energy into building the next chapter of my career with even more clarity and intent. Before that, I led Nature Knocks as Vice President, driving campus-wide eco initiatives, managing operations and finance, and coordinating events that brought people together — leadership that grows you in ways textbooks never can. My journey also spans consulting, PR, CRM, project management, and digital marketing through hands-on roles at Melius, E-Cell MSI, GoMechanic, and WhizCo — giving me a uniquely versatile and people-centric approach to problem-solving. Outside work, I’m a poet, traveller, and storyteller — always exploring, observing, and creating. If you’re someone who enjoys conversations around business, growth, strategy, creativity, or just meaningful connections — let’s connect and build something valuable together. 🚀

Experience

3 yrs 4 mos

Total Experience

1 yr 2 mos

Average Tenure

3 mos

Current Experience

Paytm

Associate

Feb 2026 – Present · 3 mos · Noida · On-site

Working with Paytm Insurance Broking Pvt. Ltd., contributing to core insurance operations and process management
Managing end-to-end operational workflows, ensuring accuracy, efficiency, and adherence to defined processes.
Handling data validation, documentation, and system updates to maintain operational integrity and compliance
Coordinating with internal stakeholders to streamline processes and ensure smooth execution of business operations
Monitoring process performance and identifying gaps to improve turnaround time (TAT) and overall efficiency
Supporting process optimization initiatives by implementing structured and scalable solutions
Ensuring strict compliance with regulatory guidelines and internal SOPs within the insurance domain
Maintaining high standards of data accuracy, reporting, and operational consistency
Continuously building expertise in insurance operations, process excellence, and workflow management

Project ManagementPerformance AnalysisInsuranceOperations ManagementManagement

Policybazaar.ae

Associate Service Consultant

Dec 2025 – Feb 2026 · 2 mos · Gurugram · On-site

Customer Support Executive | Inbound Voice & Chat
Provided customer support through inbound calls and chat, delivering SOP-compliant service while maintaining quality standards.
Managed high-volume customer interactions efficiently, ensuring First-Time Resolution (FTR) and customer satisfaction.
Delivered accurate and compliant support by strictly adhering to process guidelines and operational SOPs.
Consistently met service quality metrics including CSAT, AHT, and process accuracy in a target-driven environment.
Maintained detailed CRM documentation, including case logging, tracking, follow-ups, and internal coordination for effective issue resolution.

Organization SkillsConsultingInternal AuditsCritical ThinkingProblem SolvingCustomer Support

Vaco binary semantics llp

Associate Analyst

Jul 2024 – Jan 2025 · 6 mos · Gurugram · On-site

Merchant Promotions | Quality Assurance & Operations
Verified and validated global merchant promotional campaigns, including discount codes and offers, ensuring accuracy across platforms.
Conducted detailed cross-checks to maintain 100% compliance with promotional guidelines and terms & conditions.
Collaborated with cross-functional teams to resolve discrepancies, address queries, and update promotional parameters.
Identified and corrected merchant data inconsistencies, delivering an error-free customer experience.
Improved workflows and quality assurance processes by resolving recurring operational issues and strengthening controls.

Presentation SkillsAdministrationOrganization SkillsOperational Process AnalysisCritical ThinkingOperational Analysis+7