Neha Rafee

Business Development Executive

Delhi, India7 yrs 8 mos experience

Key Highlights

Proven track record in operations management.
Expertise in stakeholder engagement and client retention.
Strong analytical skills in risk and fraud analysis.

Stackforce AI infers this person is a Fintech Operations Manager with expertise in stakeholder management and process improvement.

Contact

neharafee19@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementStakeholder Management

Other Skills

Strategic PlanningTeam ManagementMortgagesContinuous Process ImprovementProject ManagementClient ServicesPublic SpeakingFraud AnalysisSocial MediaBloggingCommunicationSalesInsuranceFraud InvestigationsCredit Card Transaction Processing

About

Experienced operations manager with a demonstrated history of working in the information technology, mortgage industry. Skilled in Microsoft Excel, Microsoft Word, Risk Analysis, Leadership, and Mortgage- Fintech, Power BI, Automation, stakeholder engagement, client retention. Strong professional with a Bachelor of Commerce focused in Business/Commerce from Delhi University. Currently pursuing AGMP from IIM-A

Experience

7 yrs 8 mos

Total Experience

1 yr 10 mos

Average Tenure

1 mo

Current Experience

Tylok - india division

Sales support and Accounting

Apr 2026 – Present · 1 mo · India

Strategic PlanningTeam ManagementMortgagesStakeholder ManagementContinuous Process ImprovementProject Management+1

Rexera

Manager

Jun 2024 – Apr 2026 · 1 yr 10 mos

Jasper colin

Associate Manager- Partner Relation

Jun 2023 – Sep 2023 · 3 mos · On-site

Better

Manager

Dec 2018 – Jun 2023 · 4 yrs 6 mos · Gurgaon, India

Operations Manager:
Served as Operations Manager and accountable for Account management (maintaining teams’ efficiency and quality of work deliverables as per
SLA)
Played a major role in developing new conditions, facilitating training arrangements and performance evaluation
Managed annual budget allocation of the third-party vendors and streamlined their service according to the requirements of the Client.
Spearheaded a team of 13 members (1 Team Lead and 12 Analysts
Managed 8 investor accounts that included handling Client Escalations, Market Research and Strategy, Client Criteria among others
Demonstrated excellence in reducing TAT of Full Review by 25% in 3 months by Strategically incorporating the review process in-house which in turn helped in reducing cost
Studied Stakeholders data to identity the trends and exceed the monthly targets.
Established coordination with officers for third-party vendors which helped to develop high impact relationships.
Acted POC for internal escalation within the company (globally) and Trained multiple Team Leads on the required skill set
Understand mortgage guidelines to solve complex investors conditions sent by the Client within SLA to reduce denial of loans.
Understand Client requirements and conditions to sell them the suitable loan and provide post sale service in case of any escalations.
Team Lead:
Spearheaded various internal pieces of training and refresher sessions within the team
Served as a core member of the hiring team and interviewed 300+ candidates
Offered professional partnership and assistance to Clients, Mortgage Loan Originators, Underwriter and Home Advisors
Conducted Trend Analysis, observed process changes, and identified gaps to make strategic plans
Addressed & resolved cross-functional escalations & queries
Monitored daily operations on Looker Dashboard and came up with short as well as long-term improvements