Sandeep Singh

Operations Associate

Chandigarh, India21 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Adobe Certified Expert in InDesign and Acrobat.
Lean Six Sigma Green Belt Certified.
Extensive experience in procurement and contract management.

Stackforce AI infers this person is a skilled professional in procurement and technical support within the SaaS industry.

Contact

Skills

Other Skills

Team ManagementTechnical SupportProcess ImprovementTroubleshootingManagementActive DirectoryData AnalysisSecurityOperating SystemsTrainingTestingService DeliveryNetworkingAnalysisProject Management

About

• Inside Sales - Lynda Certification Nov 17, 2017 • Create a Go-To-Market Plan - Lynda Certification Nov 22, 2018 • Foundation of Leadership Program – Harvard Business Publishing • Adobe Certified Expert (ACE) Adobe InDesign CC2015. • Adobe Certified Expert (ACE) Acrobat XI Professional. • Lean Six Sigma Green Belt Certified (Exemplar Global) from Benchmark. • ITIL (Foundation) Certification from EXIN. • Learning Captivate 8 – Lynda Certification Nov 9, 2016 • Captivate 8: Advanced Techniques - Lynda Certification Nov 10, 2016 • Adobe Captivate 2019 Essential Training - Lynda Certification Nov 20, 2018

Experience

21 yrs

Total Experience

3 yrs 7 mos

Average Tenure

13 yrs 6 mos

Current Experience

Adobe

5 roles

Purchasing Analyst

Dec 2022 – Present · 3 yrs 4 mos

The Buyer Global Procurement is expected to handle procurement operations related to both product & Services procurement in the domains of IT, Marketing, Facilities, Sponsorships, Sales and Human resources and contribute in achieving near-term and annual goals for the procurement function, and be a representative of operations to the business delivering value and be a trusted partner .
The role will include creating purchase orders, reviewing and drafting contracts, use of P2P applications, and interactions with the internal customers and suppliers

Procurement & Contract Specialist

Promoted

Mar 2018 – Jun 2023 · 5 yrs 3 mos

The Buyer Global Procurement is expected to handle procurement operations related to both product & Services procurement in the domains of IT, Marketing, Facilities, Sponsorships, Sales and Human resources and contribute in achieving near-term and annual goals for the procurement function, and be a representative of operations to the business delivering value and be a trusted partner .
The role will include creating purchase orders, reviewing and drafting contracts, use of P2P applications, and interactions with the internal customers and suppliers

Service Quality Analyst

Feb 2016 – Mar 2018 · 2 yrs 1 mo

Evaluated interactions to ensure total quality, customer service, and adherence to the policies and procedures of the organization.
Assisted in the creation of performance improvement goals and the development of training programs.
Responsible for personal ongoing knowledge and skills development and for identifying developmental needs and addressing knowledge gaps.
Used quality monitoring data management system to compile and track performance at team and individual level.
Provided actionable data to various internal support groups as needed.
Coordinated and facilitated call calibration sessions.

Global Consumer Customer Success (CQA-Tier3)

Dec 2013 – Feb 2016 · 2 yrs 2 mos

Developed information, research, analysis for managers to support completion of business planning, technical support and customer care strategies, programs, metrics and team resources.
I had been part of a team that is a dynamic and high performing team of service professionals, focused on delivering a superior customer experience for our customers.
Supported the CEO and his immediate team directly by handling the Executive Escalations providing the highest level of customer service and ensuring customer satisfaction.
Participated in special projects, example: new products/services or line extension launches, operational excellence and continuous improvement for Customer Care operations, new technologies, tools and training to support optimal CC team performance, etc.
Comply with established guidelines, protocols, policies and procedures as these relate to customer service and/or technical support for Adobe products.

Technology Partner Consultant (Tier-2)

Sep 2012 – Nov 2013 · 1 yr 2 mos

As a Technology Partner Consultant, I serviced to all Technology Partners and Influencer Program members of Adobe worldwide.
The Technology Partner Program is designed for companies who sell Adobe products or extend Adobe technology, or otherwise provide services or solutions that directly influence the sale of Adobe products or technologies as part of their business model.
My prime focus was to sign contracts with Software Development Companies which required access to SDK and Release versions of Adobe software and prime codes to develop additional plug-ins and extension development applications which enhanced software productivity, increasing their revenue in terms of new development.
I was part of the decision process to decide whether the application from the Customer to become a partner would benefit both parties.

Iyogi

Technical Support Specialist

Feb 2012 – Aug 2012 · 6 mos · Gurugram, Haryana, India

Technical Specialist
As a Technical Specialist I was deployed to Live Escalation queue.
Duties included responding to service issues, analyzing and troubleshooting problems and prioritizing issues.
Issues which were unresolved or escalated by Technical Support Executives (L2) were routed to the Escalation team, where we resolved complex technical issue and then retained customer with better customer experience.

Secure vision consultancy services (a unit of pennon capital advisory pvt. ltd.)

Acquisition and Operation Director (Ministry of Corporate Affairs DIN 02734514)

Jun 2009 – Aug 2012 · 3 yrs 2 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

Secure Vision was catering as a Recruitment Agency for BPO in Mohali and Chandigarh.
My role included to instruct, review recruitment materials. Training to candidates before they go for a round interview with the client, coaching them on various interviewer requirements which are been considered during interview process, which includes, voice and accent, leadership skills etc. Build plan for workforce supply and demand. Instruct recruitment staff to search workforce. Review and approve recruitment channels. Instruct recruitment procedure to candidates. Supervise selection process. Take part in interview process. Sign engagement advice.
Secure Vision Team gave prime emphasis to research & development that helped in building a cohesive professional group covering a wide spectrum of industrial practices. Committed to timely and efficient execution of assignments, we focus on the significance of excellent human capital to produce sustained growth and profits round the year.

Icicidirect

Center Manager

Jun 2008 – May 2009 · 11 mos · Patiala, Punjab, India · On-site

Worked as Centre Manager which included managing a team of 6 - 7 Senior Relationship Managers and Relationship Manager and helping them to meet Daily Sales Target.
Centre manager hold primary management functions of staff management, customer service, business development, maintaining the profitability and growth of that business.
Centre Manager work as Profit Centre Head.
Co-ordinate with team and motivate to contribute maximum business.
Developing complete managerial outline for continued growth and success of the department.
Recruitment, training, and development of the Relationship Managers.
Retention of the Relationship Managers to increase the vintage of the team thus ensuring higher productivity.

Dell

Technical Support Specialist

Dec 2005 – May 2008 · 2 yrs 5 mos

Worked as Advance Resolution Expert which included managing a team of 15-20 technical support associates and helping them with technical issues during calls.
Provided remote/onsite/lab diagnostics of hardware systems, sub-systems and/or Dell approved/shipped applications for customers.
Answered advanced questions about installation, operation, configuration, customization, and usage of assigned products.
Resolved complex issues forwarded by technicians or peers (e.g. executive technical escalations of key/non-key accounts). Explained technical problems & solution possibilities for customers with challenging expectations (often escalated due to product/service/technology limitations).
Worked with line managers to determine focus areas for technical improvements. (e.g. establish targeted coaching & mentoring programs, delivering vitality sessions based on research and analysis of data and performance trends).
Conducted technical assessments, published scorecards and facilitated refresher training sessions.
Coached agents to meet their metric / results through mentoring sessions.
Excelled at recognizing internal and external customer’s needs and expectations
Performed technical quality audits.
Excelled at tolerance for processes and people.

Quark software inc.

Member Technical Services Group

Dec 2004 – Dec 2005 · 1 yr · Mohali

Quark reaches around the world, providing superior desktop publishing software and enterprise solutions.
Provided technical support and services to customers in US and Canada through phone and emails for various Quark Products on both Windows and Macintosh platforms.
The process involved rigorous testing of products to provide adequate and timely support to customers using strong communication skills and technical troubleshooting abilities.
The process was completely customer orientated and my FTR was always near to 100%, giving me the capability to analyze customer problems and understand their requirements closely.