Jan 2021 – Present · 5 yrs 3 mos

• Amazon Pay – Offline & Online Payments
• 1000CR TPV business with 50K Active store rate
• Led high-impact programs driving MAU and revenue growth through Axis TSP Mode, Guest Checkout Payments, Sound Zone Notifications, and Razorpay-to-Amazon Pay migration for retail POD orders.
• Delivered key launches like Merchant Desktop Dashboard (MDD), improving resiliency from 90% to 99.9%, reducing latency, and enhancing availability.
• Built and launched in-house Dynamic QR (DQR) and real-time MDD Live Dashboard using web-socket technology, boosting merchant insights and responsiveness.
• Optimized digital payments, improving PSR , MSR , E2E P99/P95 latency and resiliency score
• Increased delivery velocity by 30% with frameworks like Launch-O-Meter dashboards, retrospective & OE templates, and Idea of the Month recognition.
• Enhanced leadership visibility via structured PR, MTR, and GTM reviews, driving data-led prioritization and timely execution.
• Partnered across Product, Tech, and Business to scale Amazon Pay adoption and strengthen customer payment journeys.
• Amazon Global Compliance Tech
• Owned 8+ global compliance programs including Case Management, Data Aggregator, Enforcement Services, RFI Tools, and Preventive Screening systems.
• Reduced case TAT by 40% and improved ML accuracy to 95%, cutting false positives and boosting operational efficiency.
• Built a 30+ member compliance tech team in India, establishing agile practices—sprint planning, retrospectives, and launch frameworks.
• Drove cross-functional alignment across Legal, Ops, Tech, Compliance, and Product, ensuring compliance delivery at global scale.
• Partnered in strategic forums like WBR, MBR, QBR, OP1/OP2, and quarterly prioritization, defining 3-year automation roadmaps.
• Led Operational Excellence initiatives, scaling global programs with high quality and bandwidth efficiency.
• Bar Raiser for Amazon Hiring—led talent assessments, interview calibration, and mentorship across org levels.

May 2016 – Jan 2021 · 4 yrs 8 mos

• AmazonSmile e-commerce
• Early team member instrumental in building and globally launching AmazonSmile, a social impact initiative and attracting direct traffic mechanism bypassing ads/associates , integrated into the Amazon shopping experience.
• Led and delivered launches across 3 major regions (US, DE, UK/EU), reaching millions of customers and thousands of participating charities.
• Owned and delivered 40+ high-impact features & experiments, improving platform engagement, conversion rates, and customer satisfaction scores by measurable margins.
• Collaborated with 10+ cross-functional retail and tech teams (Authentication, Navigation, Detail Page, Checkout, Thank You Page, Accounting) to drive seamless customer experience integration.
• Spearheaded Operational Excellence programs, achieving 20–30% efficiency gains while scaling product operations globally without increasing team bandwidth.
• Led and analyzed dozens of A/B experiments, leveraging metrics and customer feedback to identify optimal UX flows and feature adoption strategies.
• Partnered with stakeholders across 15+ downstream systems, ensuring flawless integration, compliance, and delivery across multiple marketplaces.
• Directed peak event readiness (Prime Day, Black Friday, Holiday Season), ensuring 100% uptime and frictionless experience for tens of millions of active users.
• Mentored other engineers in onboarding and career growth. Actively involve in Amazon Global hiring events.