S

Subeer G Karmakar

Operations Associate

Delhi, India17 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in incident and operations management.
  • Strong background in technical support for Adobe products.
  • Skilled in quality control and service delivery.
Stackforce AI infers this person is a seasoned Operations Specialist with a focus on IT Service Management and Technical Support.

Contact

LinkedIn

Skills

Core Skills

Incident ManagementOperations ManagementService DeliveryTechnical SupportCustomer Relationship Management (crm)Quality Management

Other Skills

Creative Problem SolvingPlacing OrdersService ImplementationTroubleshootingComputer LiteracyQuality ControlAttention to DetailResolving IssuesTypingInternet ExplorerTeam LeadershipTeam BuildingCustomer ReportingTeamworkQuote

Experience

17 yrs 4 mos
Total Experience
5 yrs 9 mos
Average Tenure
12 yrs 3 mos
Current Experience

Ibm

2 roles

Incident cum Operation Manager

Jan 2014 – Present · 12 yrs 3 mos · Gurugram, Haryana, India

  • Working as an Incident cum Operations Manager where I am managing Incidents as well as Operations in multiple projects.
Creative Problem SolvingCustomer Relationship Management (CRM)Incident ManagementOperations Management

Senior Operational Specialist

Jan 2014 – Present · 12 yrs 3 mos · Gurugram, Haryana, India

Placing OrdersService ImplementationService DeliveryOperations Management

Teleperformance

Sr Technical Support Associate

Nov 2009 – Jun 2012 · 2 yrs 7 mos · Gurugram, Haryana, India

  • Worked as Sr Technical Support Associate in Teleperformance where I was associated with the Team who handled Technical Issues related to Adobe Products like InDesign, Illustrator, Pagemaker Globally
TroubleshootingCreative Problem SolvingTechnical SupportCustomer Relationship Management (CRM)

Niit smartserve

Quality Analyst, Sr Associate

Dec 2006 – Jun 2009 · 2 yrs 6 mos · Gurugram, Haryana, India

  • Worked as the Quality Analyst for Insurance Based Project
Computer LiteracyQuality ControlQuality ManagementOperations Management

Education

Maharshi Dayanand University

Master of Computer Applications - MCA — Computer Applications

Jun 2012 – Jun 2013

Maharshi Dayanand University

Masters in Computer Science — Computer Science

Jan 2001 – Jan 2004

New State Academy Sr Sec School

12th

Jan 1993 – Jan 1997

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