Kaushik Pradhan

Operations Associate

Navi Mumbai, Maharashtra, India14 yrs 9 mos experience

Key Highlights

  • Experienced in IT Service Management and Change Management.
  • Proven track record in managing service delivery and operations.
  • Strong expertise in incident and problem management.
Stackforce AI infers this person is a seasoned IT Service Management professional with expertise in operational governance and change management.

Contact

kaushikpradhan5@gmail.comLinkedIn

Skills

Core Skills

It Service ManagementChange ManagementIt Governance

Other Skills

Incident ManagementOperations ManagementService-Level Agreements (SLA)Service DeskIT OperationsService DeliveryTransition PlanningSOP AuthoringSOP DevelopmentRequirements AnalysisAgile MethodologiesProblem ManagementInformation TechnologyServer Monitoring and Management

Experience

Sbi securities

Incident and Change Manager

Dec 2024 – Present · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

Change ManagementIT GovernanceIT Service ManagementIncident ManagementOperations ManagementService-Level Agreements (SLA)+1

Kyndryl

Change Management Specialist

Oct 2022 – Dec 2024 · 2 yrs 2 mos · Mumbai, Maharashtra, India

IT OperationsIT Service ManagementService DeliveryService-Level Agreements (SLA)Transition PlanningSOP Authoring+8

Capgemini

Information Technology Consultant

Jan 2022 – Sep 2022 · 8 mos · Mumbai, Maharashtra, India · Hybrid

IT OperationsChange ManagementInformation TechnologyRequirements AnalysisIT GovernanceIncident Management+1

Ujjivan small finance bank

Information Technology Services Manager

Jan 2020 – Oct 2021 · 1 yr 9 mos · Bengaluru, Karnataka, India

Requirements AnalysisService DeskChange ManagementIT GovernanceIT OperationsIT Service Management+1

Accenture in india

IT operation associate

May 2013 – Jan 2020 · 6 yrs 8 mos · Kolkata, West Bengal, India · On-site

IT OperationsChange ManagementIT GovernanceIT Service Management

Network solutions pvt. ltd. - an ibm company

Information Technology Associate

Jan 2011 – Apr 2013 · 2 yrs 3 mos · Kolkata, West Bengal, India

  • Desktop support Engineer

Education

University of Calcutta

Bachelor of Arts - BA — English Language and Literature/Letters

Jul 2007 – Aug 2010

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