Vikram Sharma

Operations Associate

Delhi, India24 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in IT service delivery management.
  • Led IT infrastructure for multiple Jet Airways locations.
  • Strong background in customer relationship management.
Stackforce AI infers this person is a Service Delivery Specialist in the IT Services industry.

Contact

LinkedIn

Skills

Core Skills

Service DeliveryIt Service ManagementIt Infrastructure

Other Skills

Team ManagementCustomer Relationship ManagementTeam LeadershipCommunication EngineeringIT AdministrationCustomer SupportField EngineeringIncident ManagementService Request ManagementVendor ManagementITILCustomer SatisfactionTroubleshootingSLATechnical Support

About

Experienced Service Delivery Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Service-Level Agreements (SLA), Customer Relationship Management (CRM), IT Service Management, Outsourcing, and Incident Management. Strong operations professional with a Bachelor of Commerce (B.Com.) focused in Accounting and Business/Management from University of Rajasthan.

Experience

24 yrs
Total Experience
4 yrs 9 mos
Average Tenure
15 yrs 7 mos
Current Experience

Ibm

3 roles

Operations Manager

Promoted

Mar 2020 – Present · 6 yrs 1 mo

Team ManagementService DeliveryIT Service ManagementCustomer Relationship Management

Incident Problem Manager

Jun 2019 – Mar 2020 · 9 mos

Service Delivery Specialist

Sep 2010 – Jun 2019 · 8 yrs 9 mos

  • Team Lead in project of Jet airways North India, taking care of IT Infrastructure of 16 Airport offices & 8 City offices of Jet Airways I Ltd.
Service DeliveryIT InfrastructureTeam Leadership

Jet airways

Engineer

Sep 2007 – Sep 2010 · 3 yrs · New Delhi Area, India

  • I was working in Jetairways as a communication engineer and taking care of complete IT infrastructure of airport and city office.
IT InfrastructureCommunication Engineering

Integrated technology

System Administrator

Nov 2006 – Aug 2007 · 9 mos

  • IT administration of IILM Greater Noida.
IT Administration

Omnitech infosolutions ltd.

Joined as Customer support engineer release as FM Engineer

Jun 2003 – Apr 2006 · 2 yrs 10 mos · New Delhi Area, India

  • I was joined as a customer support engineer and work in Birla Sunlife & Jetairways offices during the time.
Customer SupportField Engineering

Inca infotech

Field Engineer

Apr 2001 – Feb 2003 · 1 yr 10 mos · New Delhi Area, India

  • Take care of all the IT Incident and Service request reported by any of the customer locations of INCA Infotech.
Incident ManagementService Request Management

Education

University of Rajasthan

Bachelor of Commerce (B.Com.) — Accounting and Business/Management

Jan 1997 – Jan 1999

Tagore Public School Jaipur

Jan 1990 – Jan 1996

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