Swati Sahu

Operations Associate

Delhi, India16 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in Service Delivery Management.
Certified Business Relationship Management professional.
Strong background in ITIL and Incident Management.

Stackforce AI infers this person is a Service Delivery Manager in the IT services industry.

Contact

Skills

Core Skills

Incident ManagementService Delivery

Other Skills

Problem ManagementChange ManagementService availabilityIT Service ManagementActive DirectoryExchange 2010/2007/2003Service Desk ManagementAS400 AdministrationUser ManagementLean ManagementMicrosoft OfficeIT OperationsManagementBusiness AnalysisTeam Management

About

Experienced Service Delivery Manager with a demonstrated history of working in the information technology and service industry. Skilled in Service availability, Incident Management, Service Delivery, Problem Management, Change Management, Requirements Analysis, and ITIL. Certified Business Relationship Management professional from APMG. Strong information technology professional with a Bachelor's Degree in Computer Application from Babasaheb Bhimrao Ambedkar University.

Experience

16 yrs 3 mos

Total Experience

6 yrs 11 mos

Average Tenure

10 yrs

Current Experience

Kyndryl

Service Manager

Sep 2021 – Present · 4 yrs 7 mos

Ibm

2 roles

Sevice Delivery Manager

Promoted

Sep 2019 – Present · 6 yrs 7 mos

Technical Services Specialist

Apr 2016 – Sep 2019 · 3 yrs 5 mos

Incident management, Problem management, Change management.

Incident ManagementProblem ManagementChange ManagementService Delivery

Hcl technologies

Incident/Problem Manager

Jan 2010 – Apr 2016 · 6 yrs 3 mos

Education

Uttar Pradesh Jobs

Bachelor's Degree — BCA

Jan 2004 – Jan 2007

Sikkim Manipal University - Distance Education

Master's Degree — IT

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