Oct 2023 – Present · 2 yrs 7 mos

• Worked closely with all the functions to achieve overall business goal.
• Ensuring that every individual store team focus on store performs(P&L).
• Worked on overall Cost Per Order (CPO) of the stores and making plans on how to reduce them and to execute them.
• Worked closely with the ground team and ensure to minimize attrition numbers below the target.
• Worked to ensure that we are delivering an excellent customer experience.
• Monitored real time service levels and schedule adherence, and minimize leakages such as shrinkage, RTO, RTV....
• Performed ad-hoc analysis and reports based on business needs.
• Deep Dive and Analytical, Insist on high standards.
• Lead/manage the team-ensure the KRAs of the team members are met and assist/train them in achieving the same.

Mar 2022 – Oct 2023 · 1 yr 7 mos

• Experience in Store Operations, Vendor Management & Asset Management (I was leading the end-to-end operations of the micro-market).
• Lead all aspects of Dark store operations (inbound, inventory, outbound, manpower planning, rostering, training and employee engagement). Riders operations pertaining to your micro-market (rider planning, on-boarding, QMS, productivity, training and engagement) Dark store capacity planning with respect to infrastructure and manpower.

Sep 2021 – Mar 2022 · 6 mos

• Receive inventory and check vendor bills (put away & GRN in
• real time).
• Fill the RCA of breaches /RTO / picking delay/ FC Cancellations.
• Ensure hygiene standards & covid guidelines are maintained across
• the store
• The expired products are removed from the shelf.
• Stock take (Cycle Audit) & 100% inventory correction for smooth
• picking as per schedule.
• Cash reco & Cash deposition with filling the DS cash deposition form.
• Ensure all F&V items are saleable. Do a freshness check every 4 hrs.
• Gathering RCA of Escalations and preparing an Action plan for the
• shift.
• Monitor all tech issues and raise issues to the concerned teams.