Pratap Sethumadhavan

Operations Associate

Bengaluru, Karnataka, India14 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven leadership in managing production support teams.
  • Expertise in DevOps and application release automation.
  • Strong background in database management and support.
Stackforce AI infers this person is a skilled Operations Engineer with a focus on IT services and database management.

Contact

Skills

Core Skills

Team ManagementDevopsDatabase SupportShell Scripting

Other Skills

Application support - L3Dev Ops L2 supportRelease and deployment using DevOpsApplication Release Automation toolsRoot cause analysisMonitoring team managementSLA managementProblem solvingContinuous improvementCollaborationRequirement gatheringImpact analysisTeam buildingOracleMS Windows

About

Technical Team Lead working in the Information Technology & Services industry. Skilled in SQL,Unix, Linux, Python and Devops Tools . Bachelor of Technology graduate from MESCE,Calicut

Experience

14 yrs 2 mos
Total Experience
4 yrs 8 mos
Average Tenure
5 yrs 7 mos
Current Experience

Apple

Senior Operations Engineer

Oct 2020Present · 5 yrs 7 mos · Bengaluru, Karnataka, India

Introlligent inc.

Technical Team Lead

Oct 2013Oct 2020 · 7 yrs · Bengaluru, Karnataka, India

  • Managing a Production Support Team of 18 in number, that provides smooth and flawless execution over technical segments such as Application support - L3, Dev Ops L2 support. The primary role is attributed to the smooth running of the ecosystem along with keeping up with the growing volumes, the volatile environment while envisioning future overall data trends to keep the ecosystem matching with the market trends Assist in application deployment in the production systems and their Support. Resolving production issues 24x7 by Analyzing and fixing tickets raised by internal or external-business users. Release and deployment using DevOps and Application Release Automation tools. Performing root cause analysis and enhancement to the application as per the client requirement. Ensure efficient collaboration with other technical teams that includes Development, DevOps, System Admins and Incident management Team. Also Managing a Monitoring team of 7 , that act as the L1 Service desk team. Ensuring that the different system issues/user requests are being supported by the team meeting SLA.Focussed on problem solving and continuous improvement of the productivity of the teams that I lead. Different projects that come across are handled and delegated properly after clear requirement gathering and impact analysis. Liaison with different Team leads and managers, onsite and offshore, for effective collaboration on different projects. Dynamic planning and continuous assessment on technical processes and non-technical aspects involved improvement that includes Operation procedures, Customer engagement quality, Knowledge sharing , Training and Documentation, Onsite and Offshore collaboration, Team building exercises
Team ManagementApplication support - L3Dev Ops L2 supportRelease and deployment using DevOpsApplication Release Automation toolsRoot cause analysis+9

Infosys

Systems engineer

Oct 2009May 2011 · 1 yr 7 mos · Bengaluru, Karnataka, India

  • Experienced in providing support for production environments, managing large volumes of critical data and many number of databases. Member of the team which provides clients with 24x7 database support using Oracle (9i, 10g, 11g). The technical support platforms were MS Windows, HP- UNIX and RHE Linux. Job responsibilities also included Team reviews and meetings. Weekly business conference calls to review the past week developments and prepare for the next week. Prepare and present weekly tasks and DB performance evaluation reports.Database creation and configuration, Database Upgrades, Patch deployment, Database Backup – RMAN, Export and Import, Basic Performance tuning, Shell scripting and Job scheduling, Users-profile and space management, Liaison with Oracle support for resolving complex technical issues, Constant Interaction with other support teams – Server, Backup & Storage and Applications team to ensure effective and efficient project delivery, Experience in working in 24/7 production environments,
OracleMS WindowsHP- UNIXRHE LinuxDatabase supportShell scripting+5

Education

MES ENGINEERING COLLEGE, KUTTIPPURAM

Bachelor of Technology - BTech

Jan 2009Present

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