Oct 2013 – Oct 2020 · 7 yrs · Bengaluru, Karnataka, India

• Managing a Production Support Team of 18 in number, that provides smooth and flawless execution over technical segments such as Application support - L3, Dev Ops L2 support. The primary role is attributed to the smooth running of the ecosystem along with keeping up with the growing volumes, the volatile environment while envisioning future overall data trends to keep the ecosystem matching with the market trends Assist in application deployment in the production systems and their Support. Resolving production issues 24x7 by Analyzing and fixing tickets raised by internal or external-business users. Release and deployment using DevOps and Application Release Automation tools. Performing root cause analysis and enhancement to the application as per the client requirement. Ensure efficient collaboration with other technical teams that includes Development, DevOps, System Admins and Incident management Team. Also Managing a Monitoring team of 7 , that act as the L1 Service desk team. Ensuring that the different system issues/user requests are being supported by the team meeting SLA.Focussed on problem solving and continuous improvement of the productivity of the teams that I lead. Different projects that come across are handled and delegated properly after clear requirement gathering and impact analysis. Liaison with different Team leads and managers, onsite and offshore, for effective collaboration on different projects. Dynamic planning and continuous assessment on technical processes and non-technical aspects involved improvement that includes Operation procedures, Customer engagement quality, Knowledge sharing , Training and Documentation, Onsite and Offshore collaboration, Team building exercises

Oct 2009 – May 2011 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Experienced in providing support for production environments, managing large volumes of critical data and many number of databases. Member of the team which provides clients with 24x7 database support using Oracle (9i, 10g, 11g). The technical support platforms were MS Windows, HP- UNIX and RHE Linux. Job responsibilities also included Team reviews and meetings. Weekly business conference calls to review the past week developments and prepare for the next week. Prepare and present weekly tasks and DB performance evaluation reports.Database creation and configuration, Database Upgrades, Patch deployment, Database Backup – RMAN, Export and Import, Basic Performance tuning, Shell scripting and Job scheduling, Users-profile and space management, Liaison with Oracle support for resolving complex technical issues, Constant Interaction with other support teams – Server, Backup & Storage and Applications team to ensure effective and efficient project delivery, Experience in working in 24/7 production environments,