Jun 2021 – Aug 2022 · 1 yr 2 mos

Oct 2020 – Jun 2021 · 8 mos

Jun 2019 – Oct 2020 · 1 yr 4 mos

Oct 2017 – Jun 2019 · 1 yr 8 mos · Gurgaon, India

Oct 2016 – Oct 2017 · 1 yr · Gurgaon, India

• Sales & Operations Planning
•  Demand Planning
• Led the Monthly, Quarterly and Annual Demand Planning exercise for over 500 Sub-categories covering 10Mn+ SKUs
• Central Liaison for Category, Account Management and Merchandising teams to ensure Operations alignment with over arching Business objectives
• Utilized analytical models such as ARIMA, Winter-holts to create Seller level forecasts for Long-tail, non-inventory modes
• Managed the capacity ramp up and operations alignment for Promotions (TV, Print etc) and Peak (Diwali) Season sales
• Capacity Planning
• Responsible for Short term and long term Capacity Planning exercise across 3 modes covering 30+ major and minor warehouses and liaison for downstream operations and 3rd party logistics service providers
• Set up and managed control mechanisms to ensure optimum space utilization in FCs and to prevent Out-of-Stock of Head products
• Projects
•  Developed Dynamic Order Management System to balance load across 3 modes and 40+ Centers during peak season to prevent Sales loss while maintaining delivery performance
•  Led the Weight Correction exercise across FCs to ensure correct Billing and Packaging for over 1Mn units
•  Developed Space Management Control Towers to provide Item-Size wise space availability and to ensure optimum space utilization across categories

May 2015 – Oct 2016 · 1 yr 5 mos · Gurgaon, India

• First Mile Operations
•  Responsible for Scaling up the Cross-dock First mile operations capacity to 10X ahead of Peak season sales
•  Led the Seller Development team to on-board and train sellers for E-Commerce readiness and improve Seller and ultimately the consumer experience
•  Implemented a Real Time Field Exec tracking program - Field-IQ to enhance operations performance, Seller disputes and check fraud cases
•  Streamlined the QC Operations in cross dock centers to enable lower TAT and higher proficiency leading to ~20% reduction in overheads at higher performance levels
•  Successfully ran 10+ Flash Sales from Cross docking centers leading to faster performance and lower inventory holding viz-a-viz the FCs
• Sales & Operations Planning:
•  Analysed User Buying behavior through Adobe Omniture and assisted Merchandising teams in Assortment listing to improve Click to Convert ratio
•  Developed Linear Programming (LP) Model for Fulfillment mode decisions of Sub-cats to improve customer NPS while reducing fulfillment costs
•  Built Regression models to Predict sales during Promotions basis the Price, Assortment, Views, Discounts & Demographic data
•  Identified and migrated over 7K key sellers from Dropship (direct ship) to Oneship (Cross dock) mode to improve customer experience and reduce seller disputes

Jun 2011 – Apr 2014 · 2 yrs 10 mos · Gurgaon, India

• Process Improvement
• Identified lack of control over critical vendor process changes and developed an online Change Approval System, reducing approval lead time from 6 to 3 months for over 350 vendors. SPOC for vendors, MSIL employees and IT developers.
• Developed online system to track 4M (Man, Machine, Material & Method) in MSIL assembly, weld & paint
• Vendor Management
• Part of 3 member team to develop first ever comprehensive Traceability System (106 parts/250 vendors) in Indian auto industry leading to 50% cost reduction in recall cases (Rs.60 Mn/year) and Real Time tracking of defective vehicles
• Assessed, negotiated and procured technology solutions worth Rs.120 Mn and managed installation across plants & vendors
• Installed ‘Milk-run’ concept in Delhi NCR cluster vendors to reduce transport costs and improve efficiency by approx. 20%
• Achieved 15% reduction in packaging and transportation defects at 10 vendors by improving trolley design & loading process
• Quality Management
• CII certified ISO 9001:2008 Internal auditor, conducted 100+ audits across functions (R&D, QA, Marketing & Supply Chain)
• Achieved post-merger systems alignment of Suzuki Powertrain & MSIL in 3 months vs. allocated 6 months (team of 7)
• Project Management
• Conceptualized and conducted Quality Month in MSIL with over 22 events across 2 Plants, 100 vendors and dealers in 12 cities, focusing on Quality Improvement across value chain. SPOC and Youngest Team Lead (CFT of 50 employees)
• Launched a ‘Fire Safety Manual’ for the dealer personnel to ensure compliance and awareness of service personnel