Ankit Mahendra

Operations Associate

Lucknow, Uttar Pradesh, India11 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 11 years of experience in Learning & Development.
  • Expertise in instructional design and training evaluation.
  • Proven track record in managing training programs for major firms.
Stackforce AI infers this person is a Learning & Development specialist in the Fintech and E-commerce sectors.

Contact

maheankit88@gmail.comLinkedIn

Skills

Core Skills

Training & DevelopmentProject Management

Other Skills

Training Content ManagementTraining EvaluationTraining DeliveryProcess TrainingSales TrainingSoft Skills TrainingBehavioral TrainingTechnical TrainingCustomer ServiceTraining Need IdentificationTraining Needs AnalysisStandard Operating Procedure (SOP)Learning Management SystemsTrain the TrainerTraining Report

About

Overall 11.5+ years of industry experience (Retail, E-commerce, BPO, NBFC & Fintech) and 9+ years of experience in Training (Process, Product, Sales, Soft Skills, Behavioral & Non-Technical) with strong expertise in Instructional design.

Experience

11 yrs 7 mos
Total Experience
1 yr 11 mos
Average Tenure
4 yrs 2 mos
Current Experience

Paytm

2 roles

Deputy Manager Learning & Development

Promoted

Jul 2024 – Present · 1 yr 10 mos

  • The role is comprised end to end ownership of Paytm (One97 Communications Limited) Premium & Retail EDC/POS vertical Training on multiple elements like:-
  • Process - Paytm Overview, EDC/POS machines benefits, features, pricing, EMI, Lending (loaning), Effective Field Investigation, Merchant Limit Enhancement Policy, QR Code, EDC Deployment, Deactivation, Replacement & Upgradation, etc.
  • Product - EDC/POS Machine
  • Sales - EDC/POS sales techniques
  • Soft Skills - Product Selling skills
  • Behavioral - Presentation Skills, Public Speaking, Judgment & Decision Making
  • Non-Technical - Functionality of EDC/POS machine & Paytm Applications (User, Merchant & Employee)
  • OJT / On-Field Training - Duration- (0-30 & 0-90 days)
  • Other roles and responsibilities:-
  • Recruitment, Onboarding & Induction
  • TNI- Training Need Identification
  • TNA- Training Need Analysis
  • Sessions (Refresher, Teach back & Dip check)
  • SOP- Standard Operating Procedure
  • LMS- Learning Management System
  • TTT- Train The Trainer
  • TEF- Training Evaluation Form
  • TOF- Trainer Observation Form
  • Training Content Management (Presentation, Modules - ADDIE, VARK & Kirkpatrick, Manuals, Assessment & Certification)
  • Training Report (WBR / MBR- Weekly / Monthly Business Report, EWS- Early Warning System, RAG- Red Amber Green, Batch Handover & Batch Attendance)
  • Data Analysis (C-SAT, D-SAT, MCPO, CPO, ACPT, SWOT, 5 WHY, Sales % & Sales Conversation %)
  • Audit & Calibration (Call, Chat, E-mail & Process Flow)
  • Coaching & Feedback
  • Training Planning
  • Training Planner & Calendar
  • Training Coordination
  • Training Activity (Learning & Fun Learning)
  • RTM - Real-Time Monitoring Management
  • Training Evaluation & Effectiveness
  • Project Management
  • Customer / Client / Vendor Management
  • Team Management
Project ManagementTraining Content ManagementTraining & DevelopmentTraining EvaluationTraining Delivery

Assistant Manager Learning Development

Mar 2022 – Present · 4 yrs 2 mos

Process TrainingSales TrainingSoft Skills TrainingBehavioral TrainingTraining Content ManagementTraining & Development

Mahindra finance

Regional Training Manager

Jun 2020 – Feb 2022 · 1 yr 8 mos · Delhi, India

  • Associated with Eka Academy Private Limited
  • The role is comprised end to end ownership of Mahindra & Mahindra Financial Services Pvt. Ltd. newly hired employees (NHT), Users & Dealers CBT / WBT – Classroom-based / Web-based (Virtual) Training on different elements like:-
  • Process - Loan Application, Loan Disbursement, Digital Payment Collections, Effective Field Investigation & Call Centre Operations
  • Sales - LMV or Car Loan Schemes & Offers
  • Soft Skills - Call, Chat & Email Etiquettes
  • Behavioral - Presentation Skills, Public Speaking, Judgment & Decision Making
  • Non-Technical - MS-Office, Tableau - Global Analytical Tools, Internal Applications & Tools
  • OJT / On-Field Training - Duration- (0-30 & 0-90 days), Mahindra Dealers Training, Sales Team's on Job Training, Customers Interactions & Promotions
Process TrainingSales TrainingSoft Skills TrainingBehavioral TrainingTraining Content ManagementTraining & Development

Teleperformance india

Senior Trainer

Aug 2019 – Jan 2020 · 5 mos · Gurgaon, Haryana, India

  • The role is comprised end to end ownership of RBL - Ratnakar Bank Limited newly hired employees (NHT), Clients CBT / WBT – Classroom-based / Web-based (Virtual) Training on different elements like:-
  • Process - RBL - Website, Apps & Credit cards (Types, Features, Annual fees & Offers)
  • Sales - RBL Credit card sales Techniques
  • Soft Skills - Product Presentation, Call, Chat & Email Etiquettes
  • Behavioral - Presentation Skills, Public Speaking, Judgment & Decision Making
  • Non-Technical - MS-Office, Internal & Banking Software (Citrix, Vision Plus, L-Pass, Easy Rewards, Kalpataru, CRM, Salesforce & Lead Management System)
  • OJT / On-Field Training - Duration- (0-30 & 0-90 days), RBL - Clients Training, Sales Team's on Job Training, Customers Interactions & Promotions
Process TrainingSales TrainingSoft Skills TrainingBehavioral TrainingTraining Content ManagementTraining & Development

Shopclues

3 roles

Senior Trainer

Promoted

Apr 2018 – Jul 2019 · 1 yr 3 mos · Gurugram, Haryana, India

  • The role is comprised end to end ownership of Shopclues.com Customer & Merchant / Seller Support newly hired employees (NHT) & newly registered Sellers / Merchants CBT / WBT – Classroom-based / Web-based (Virtual) Training on different elements like:-
  • Process - Shopping Website, App, Process Flow (Order - Placing, Return, Refund & Replacement) & Merchant / Seller Panels Training (Product - Listing, Pricing, Inventory, Order – Processing, Packaging), Competitive Pricing & Billing / Payment Cycle
  • Sales - Unsuccessful or Not Confirmed orders convention into confirmed order process/flow
  • Soft Skills - Call, Chat & Email Etiquettes
  • Behavioral - Presentation Skills, Public Speaking, Judgment & Decision Making
  • Non-Technical - MS-Office, Internal Software (Salesforce & Operating System - SHARP)
Process TrainingSoft Skills TrainingBehavioral TrainingTraining Content ManagementTraining & Development

Trainer

Promoted

Apr 2017 – Mar 2018 · 11 mos · Gurugram, Haryana, India

  • The role is comprised end to end ownership of Shopclues.com customer support newly hired employees (NHT) CBT / WBT – Classroom-based / Web-based (Virtual) Training on different elements like:-
  • Process - Shopping Website, App & Process Flow (Order - Placing, Return, Refund & Replacement)
  • Sales - Unsuccessful or Not Confirmed orders convention into confirmed order process/flow
  • Soft Skills - Call, Chat & Email Etiquettes
  • Behavioral - Presentation Skills, Public Speaking, Judgment & Decision Making
  • Technical - MS-Office, Internal Software (Salesforce & Operating System - SHARP)
Process TrainingSoft Skills TrainingBehavioral TrainingTraining Content ManagementTraining & Development

Senior Analyst

Aug 2016 – Mar 2017 · 7 mos · Gurugram, Haryana, India

  • Triaging (allocation of customer concerns to the right team/department)
  • Coordination with various functions- Seller on Boarding, Listings, Logistics, Billing & Payments & Product Categories
  • Business Analysis &
  • User Acceptance Testing (product listing & sample order placing) etc.

Snapdeal

Market Development Executive

Mar 2015 – May 2016 · 1 yr 2 mos · Delhi, India

  • Newly registered Merchant / Seller Panels Training (Product - Listing, Pricing, Inventory, Order – Processing, Packaging), Competitive Pricing & Billing / Payment Cycle
  • Content Creation- Self-learning links, videos & tutorials
  • TSR – Trained Seller Successful Ratio &
  • Coordination with various functions- Seller on Boarding, Listings, Logistics, Billing & Payments & Product Categories, etc.

Samsung electronics

Retail Sales Executive

Sep 2013 – Feb 2015 · 1 yr 5 mos · Delhi, India

  • Retail Sales (Samsung Gadgets- Qwerty Keypad & Smart Phones)
  • Product Demonstration (Features, Pricing & Comparison with other models/gadgets)
  • Cross Sell & Up Sell
  • Objections Handling
  • Business Development
  • Daily, weekly & Monthly Sales & Stock Reports
  • Sales Services
  • Store (Samsung Smart Cafe) Management
  • Billing / Invoicing
  • Product Certification etc.

Education

ABES Engineering College

Master of Business Administration (MBA) — Marketing

Jan 2011 – Jan 2013

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Bachelor of Business Administration (BBA)

Jan 2007 – Jan 2010

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