Anil Kumar Ray

Operations Associate

Gurugram, Haryana, India3 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in customer service excellence
  • Strong leadership in team performance management
  • Expertise in operational metrics and process improvement
Stackforce AI infers this person is a Customer Service Operations expert with strong leadership capabilities in a B2C environment.

Contact

LinkedIn

Skills

Core Skills

Customer Service ManagementCommunicationOperations ManagementCustomer Satisfaction

Other Skills

Customer ServiceProblem SolvingPerformance ManagementCoachingReportingAnalysisCustomer Interaction ManagementComplex Problem ResolutionPerformance MetricsWorkforce ManagementCustomer Service OperationsEconomics EducationFeedback ManagementReporting & AnalysisOperational Excellence

About

Operations Lead | Concentrix Skilled in customer support, team mentoring, and performance-driven results.

Experience

3 yrs 3 mos
Total Experience
1 yr 8 mos
Average Tenure
2 yrs 4 mos
Current Experience

Concentrix

4 roles

Operations Lead

Mar 2026 – Present · 2 mos

Operations Lead

Promoted

Mar 2026 – Present · 2 mos

  • Lead and manage a team to achieve performance targets and service excellence - Monitor key metrics including CSAT, AHT, and quality scores - Provide coaching, feedback, and performance improvement plans - Handle escalations and ensure timely resolution of customer issues - Support reporting, analysis, and process improvement initiatives
Performance ManagementCoachingReportingAnalysisCustomer SatisfactionOperations Management

Senior Process Associate

Mar 2024 – Apr 2026 · 2 yrs 1 mo

Senior Customer Service Representative

Jan 2024 – Mar 2026 · 2 yrs 2 mos

  • Managed customer interactions and resolved complex service requests efficiently - Addressed policy, billing, and service-related queries with high accuracy - Maintained strong performance metrics and customer satisfaction scores - Supported onboarding and guidance of new team members
Customer Interaction ManagementComplex Problem ResolutionPerformance MetricsCustomer Service ManagementCustomer Satisfaction

Tp

2 roles

Marketing Associate

Feb 2023 – Mar 2024 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Customer Service Representative

– Present

  • Delivered high-quality customer service and issue resolution - Developed strong communication, multitasking, and problem-solving skills
Customer ServiceCommunicationProblem SolvingCustomer Service Management

Education

R.N.A.R. College Samastipur

Bachelor of Arts - BA — Economics

Jan 2015 – Jan 2018

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