Apr 2020 – Oct 2022 · 2 yrs 6 mos · Delhi Area, India

• Project Management: -
• Strong understanding of LOS , LMS and Collection Module
• workflows of a lending application called Pennant lending
• Factory(PLF).
• Preparing the requirement using use cases , scenarios,
• workflow analysis and BRD.
• Responsible for complete product development & Support for
• UAT & Production.
• Ensure that all projects are delivered on-time , within scope
• and within budget.
• Manage the daily activities of the team and ensure 24/7
• continuous coverage.
• Interact with Business , Operations and Engineering to
• prioritize bugs and fixes.
• Single point of contact for escalations and coordinate
• communication and resolution of major issues.
• Collaborate closely with engineering , business , on the
• development , QA and release of products.
• Integrate Digio & LOS for E-signatures and E-Nach Facility.
• Helped in integrate the payment gateways which saved 10 man
• hours a day for banking updations and reconciliation activity.
• Automated the process for co-lending file processing which
• reduced the overall TAT of 3 Days.

Oct 2018 – Apr 2020 · 1 yr 6 mos · Gurgaon, Haryana, India

• Loan Disbursement: -
• Responsible for End-to-End Disbursement of Retail & Business Banking i.e. (SCF, LAP, BL, LEAP).
• Limit Setting, Loan Booking & Disbursement in Orbi and Indus.
• Verifying of all required documents as per company norms before disbursement of loan
• Ensures payment processing for SME product.
• Responsible to resolve IT issues W.R.T retail Business.
• Testing of new functionalities in the “Pennant” System.
• Preparing daily disbursal , OTC & PDD MIS.
• Ensuring Audit and NHB compliances.
• Responsible for managing Fin-tech Partners(like Loan Frame , Priority Vendor and Cointribe).
• Loan Reschedulement:-
• Responsible for Payment application in system.
• Check the Customer application and Documents for the Part-Pre Payment, Refund and Closure in Core.
• Handling Projects like Last EMI Rectification, Credit Balance adjustment in Loans.
• Responsible for Refund Updation in system.
• Deliverables:-
• Issuance of NOC, NDC, Foreclosure Statement, SOA, Interest Certificate.
• Deliverable of Welcome letter Reschedulement Letter & Amortization Schedule for the cases process on T+1 Basis.

Jan 2018 – Oct 2018 · 9 mos · Gurgaon, Haryana, India

• Taking care of different products ( Bill Discounting , Supply Chain, Business Loan)ad
• Coordination with Strategic alliances (like Livgaurd and Ncubate)
• Scrutinizing & Verifying of all required KYC documents as per company norms before disbursement of loan.
• Made the Payments through RTGS and Cheque.
• Disbursement of files within defined TAT.
• Coordinating with Sales and Credit team for clearing discrepancies before disbursal.
• Taking care of internal audits for documents as per company norms for disbursement files.
• Responsible for the application process from login to disbursement.
• Resolving customer service requests like SOA, Repayment Schedule , Sanction Letter , Foreclosure requests, Top up requirement, Application status , Closure letter/NOC , A/c swapping etc.

May 2017 – Jan 2018 · 8 mos · New Delhi Area, India

• Taking care of different products ( Bill Discounting , Machinery loan, Loan Against property).
• Coordination with Strategic alliances (like knab and Indifi ).
• Scrutinizing & Verifying of all required KYC documents as per company norms before disbursement of loan.
• Made the Payments through RTGS and Cheque.
• Disbursement of files within defined TAT.
• Co-ordination & Discrepancy Resolution-
• Coordinating with Sales and Credit team for clearing discrepancies before disbursal.
• Taking care of internal audits for documents as per company norms for disbursement files.
• Communication with the DSA
• Responsible for the application process from login to disbursement.
• Update the Different MIS for Disbursement & Audits

Nov 2015 – May 2017 · 1 yr 6 mos · Noida Area, India

• Coordination with Strategic alliances (like Xten, Lava, Intex, Power to SME, Prince, Livpure and Livguard)
• Verify all documents which required as per legal and policy (KYC, Income & Financial documents) and raise queries if there are some documents missing which are required as per policy for loan appraisal.
• To update data in Finnone at the different stages including Sourcing, QDE, DDE, Dedupe Referral, CIBIL Referral, Underwriting, Post Disbursal Details, Disbursal Detail, Disbursal Initiation.
• Prepare sanction letter of the sanctioned files.
• Tracking and generation of all monthly & weekly reports & MIS.
• Coordinate with all branches to resolve the audit observations and pendency.
• Coordinating among different departments, Communicating with Company clients and explaining them policies of the companies.
• Responsible for the application process from login to disbursement.
• Tracking payments and faulty cases and reporting them to the management.