Vikas Joshi

Operations Associate

Delhi, India6 yrs experience

Highly Stable

Key Highlights

Proficient in managing end-to-end Order to Cash processes.
Strong background in account reconciliation and financial reporting.
Experienced in resolving customer disputes and enhancing service quality.

Stackforce AI infers this person is a Finance Specialist with expertise in Order to Cash processes in the Fintech industry.

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Skills

Core Skills

Order To CashAccounting StandardsCustomer Service

Other Skills

account reconciliationLifeProVerification and Validation (V&V)Data ReportingB2B2CEnglishThinking SkillsDecision-MakingOrganization SkillsCommercial DisputesProblem SolvingRecurring BillingExpense MonitoringCommunicationCash Collection

Experience

6 yrs

Total Experience

3 yrs

Average Tenure

3 yrs

Current Experience

Ibm

3 roles

Finance Specialist

May 2023 – Present · 3 yrs

Order to Cashaccount reconciliation

Finance and delivery administrator

May 2023 – Present · 3 yrs

Order Specialist

May 2023 – Sep 2025 · 2 yrs 4 mos

Managed end-to-end O2C cycle including billing, collections, and account reconciliation. Created and validated invoices ensuring compliance with tax and accounting standards. Monitored outstanding balances, followed up on overdue payments, and reduced receivable aging. Resolved customer disputes related to invoices, pricing, and payments. Maintained accurate customer master data and supported month-end AR reporting.

Order to CashAccounting Standards

Wipro

2 roles

Customer Service Representative

Feb 2021 – Jan 2023 · 1 yr 11 mos

Customer ServiceOrder to Cash

Customer Care Executive

Jan 2020 – Jan 2023 · 3 yrs

I have 3 years work experience of Wipro (Amazon process ) as a Senior Associate. Effectively Manage a high volume of inbonds calls and chats in escalation Desk. Creat a cases and claims ,for damaged, lost or misplaced packages. Addressed & resolved customer product and complains empathetically and professionally. Maintained all my KPI'S like PRR ,RAP, offer rate ,login hours and AHT.