Jun 2023 – Jun 2024 · 1 yr · Bellevue, Washington, United States

• Product Manager for Chewy's in-house CRM Product
• 1.Led the development of cost savings returns rule decision engine to recommend intelligent return and send back decisioning based on product, item and price attribute modelling. Created over 50+ rules for accurate return recommendations. Integrated decision engine with finance and fraud models for curated recommendations.
• 2. Reduced annual packaging costs by leading the development of package consolidation workflows.
• 3. Reduced fraud instance by identifying and developing fraud detection and prevention workflows in post purchase journeys.

Sep 2022 – Jun 2023 · 9 mos · Hyderabad, Telangana, India

• 1. Increased customer base by ~50% by launched the product from private preview to GA within 1 year.
• 2. Improved customer engagement by launching multiple features such as resource naming customisation, architecture customisation and recommendations, etc.

Apr 2021 – Aug 2022 · 1 yr 4 mos · Hyderabad, Telangana, India

• 1. Product manager for zero-to-one Azure PaaS Product to help Enterprises deploy greenfield or move their on-premises workloads to Azure.
• 2. Launch the MVP product to private preview in ~7 months. Led feature development, customer recruiting, demos, documentations, etc.

Jul 2020 – Apr 2021 · 9 mos · Bengaluru, Karnataka, India

• Responsible for the entire product lifecycle for two products [B2C and B2B] in an agile environment.
• 1) Mygate Communications [B2C Mobile + Web] - A messaging platform for gated community users to post discussion threads and meeting invites, initiate anonymous polls, surveys, elections, etc.
• 2) Mygate ERP [B2B Mobile + Web] - An Purchase Management ERP platform for gated community residents to manage Billing, Purchase Orders, Inventory, Payments, Receipts, etc.

Jul 2015 – Mar 2019 · 3 yrs 8 mos

• Problem Analysis: Provide technical support and ensure timely and effective resolutions to network degradations for Cisco clients worldwide for the aggregation layer and datacenter products.
• Crisis Management: Mitigate severe impact situations by effectively cutting down the turnaround time (case resolution time) to a minimum via effective troubleshooting and restoring any heavy business losses.
• Customer Success: Manage end-to-end client/partner relationships including lead generation, troubleshooting, business negotiations, solution monitoring and RCA delivery.
• Product and Project Management: Work with cross-functional teams (engineering, product, marketing, logistics, and Ops. ) to optimize product performance and improve the customer journey. Key contributor to 3 different Cisco Services innovation projects. Engaged in planning, developing and implementing the product lifecycle from incubation phase to market trials.

Jan 2015 – May 2015 · 4 mos · Bengaluru Area, India

• + Learning and implementing advanced concepts of routing and switching and simulating them in real environment.
• + Completing CCNA & CCNP R&S certifications.
• + Working on automating debugging routines for aggregation layer devices to reduce the manual effort by Cisco TAC engineers.

Jun 2013 – Jun 2013 · 0 mo · New Delhi Area, India

• A detailed study and analysis of port scanners in the area of computer networking and security.