Dec 2022 – Dec 2024 · 2 yrs · Gurugram, Haryana, India · On-site

• Project : Chat Bots and Live Chat Implementation
• Role: Product Owner
• Achievements: Developed and launched Chat Bots, WhatsApp, and Live Chat modules,
• leading to a 70% shift from traditional channels and an increase in real-time customer
• engagement
• Project: Digital Adoption
• Achievements: Boosted the adoption of digital service channels by 30% through the
• development of customer-facing communication models
• Project: AI and RPA Enhancement
• Achievements: Improved RPA and AI capabilities, such as speech-to-text analytics, call
• steering, voice bots, and governance automation, resulting in a 25% decrease in service
• time and enhanced customer satisfaction.

Oct 2020 – Dec 2022 · 2 yrs 2 mos · Gurugram, Haryana, India

• Project: Lifecycle Enhancement of Digital Solutions
• Achievements: Improved seller and buyer digital journeys, increasing operational ease
• and satisfaction by 20%.
• Project: Competitor Benchmarking and Innovation
• Achievements: Implemented innovative digital solutions, such as automation of
• governance processes, enhancing efficiency by 15%
• Bringing in innovations in day to operations like, automation of governance process,
• building efficient product aggregator solution for insurance partner etc.

Apr 2016 – Nov 2016 · 7 mos · Delhi NCR

• Strengthen the strategic alliance, measure of success – increased sales numbers & mind
• share with the partnership.
• Designing and execution of the sales and engagement campaigns for partners.
• Drive the channel specific product mix.
• Budgets and finance control.
• Marketing communications.

Nov 2016 – Oct 2020 · 3 yrs 11 mos · Gurgaon, India

• Project: Digital Marketing Campaigns
• Achievements: Executed campaigns across multiple platforms, resulting in a 35%
• increase in lead generation and a 20% increase in customer engagement
• Project: Partner Onboarding and Integration
• Achievements: Successfully onboarded and digitally integrated several partners,
• streamlining operations and improving sales.

Jul 2013 – Apr 2016 · 2 yrs 9 mos · Gurugram, Haryana, India

• Designing and execution of the sales and engagement campaigns for channel partners.
• Micro marketing and worksite activities, lead generation and funnel management.
• Products promotion and launches for the partnership.
• Budgets and finance control.
• Online sales aggregator management.
• Partnership communication.

Jun 2011 – Jun 2013 · 2 yrs · Gurugram, Haryana, India

• Sales campaign for the sales force team across levels and for the Business Channel Partner.
• Rewards program for the sales force team and Business Channel Partners. Running one of the successful recognition programs for the sales team called “Millionaire Club”, this program led to 85% increased contribution to the business in the quarter of JFM 2012.
• Planning and execution of the review meets for the sales team at various intervals and through various modes of communication.
• Maintaining MIS and tracker for the sales team goal sheets.
• Training need analysis of the sales team and rolling out the required training program.
• Designing and execution of induction program for the new joiner and re orientation program for non performing sales team members.

Jan 2011 – May 2011 · 4 mos · Greater Delhi Area

• Expansion of the existing accounts.
• Client relationship management.
• Delivery coordination

Dec 2009 – Jan 2011 · 1 yr 1 mo · Greater Delhi Area

• Working on strategy designing & training for the sales team.
• Involving in manpower and task planning of the sale and business development team.
• Participating in transition for various processes for the sales and business development team.
• Tracking & ensuring closure of all the BD Leads & Cross Deals that have been identified & assigning it to Relationship Managers.
• Coordinating with the execution team for closure and timely shipment of the all the deals finalized.
• Ensuring apt utilization of the all the existing business tools.
• Managing the Project for all the software development requests.

Jul 2007 – Apr 2009 · 1 yr 9 mos

• Pre & Post Issuance Process- Issuance to dispatch (includes issuance, back check, printing and dispatch) of a policy with in a given TAT to the customer.
• Handling Vendor Management - Identification, Negotiation & Service level agreements for inbound call centre.
• Implementing the process - plan, transitioning and ensuring adherence to the SLA’s, MIS, etc.
• Ensuring adherence to the set quality standards.
• Participating in Business Continuity Planning and Activating.
• Carrying out IT & Process Audits.

Jun 2006 – Jun 2007 · 1 yr

• Handling Vendor Management - Identification, Negotiation & Service level agreements for inbound call center.
• Implementing the process - plan, transitioning and ensuring adherence to the SLA’s, MIS, etc.
• Ensuring adherence to the set quality standards.
• Participating in Business Continuity Planning and Activating.
• Carrying out IT & Process Audits.