Chandrashekar Koneri

Product Manager

Hyderabad, Telangana, India10 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over a decade of IT support and management experience
  • Expert in building high-performing IT teams
  • Proficient in proactive IT strategies and solutions
Stackforce AI infers this person is a seasoned IT support manager with expertise in team leadership and strategic IT operations.

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Skills

Core Skills

Team ManagementIt Business ManagementIt Support ManagementClient-centric ApproachTechnical SupportProblem SolvingGlobal It SupportTechnical TroubleshootingItil

Other Skills

Multi-site TeamsKey MetricsITIL Process ImplementationBusiness ContinuityProfessional CommunicationTicketing SystemsService-Level Agreements (SLA)DocumentationStrategic PlanningDriving ResultsCommunicationNetworkingStrategic InitiativesTechnical OperationsInformation Technology

About

Experienced IT Support Manager | Leading High-Performing Teams | Delivering Exceptional Technical Solutions Experienced IT Support Manager with over a decade of experience in IT support and management, I've honed my skills in creating seamless IT environments, ensuring smooth operations, and fostering a culture of excellence. ๐Ÿ”ง Technical Expertise: My journey in IT began with hands-on technical support, and I've never lost touch with my roots. Proficient in troubleshooting, system administration, and network management, I bring a deep technical understanding to every challenge. ๐Ÿ‘ฅ Team Leadership: I thrive on building and nurturing high-performing teams. Through effective coaching, mentoring, and collaboration, I've consistently achieved superior service levels while developing the next generation of IT professionals. ๐Ÿš€ Strategic Planning: IT isn't just about fixing problems; it's about preventing them. I specialize in proactive IT strategies that reduce downtime, enhance security, and streamline operations, ultimately driving business growth. ๐ŸŒ Global Experience: I've had the privilege of working in diverse environments, including handling the engineers based out of different locations in APAC. This has provided me with a global perspective on IT challenges and solutions. ๐Ÿค Client-Centric Approach: I believe in the power of strong client relationships. By actively listening to client needs and understanding their business goals, I've consistently delivered tailored IT solutions that exceed expectations. ๐Ÿ’ก Continuous Learning: The IT landscape is ever-evolving. I'm committed to staying at the forefront of emerging technologies, ensuring that my teams and I remain adaptable and ready to embrace new opportunities. Let's connect and explore opportunities to collaborate, share insights, or discuss how I can contribute to your organization's success. Feel free to reach outโ€”I'm always open to meaningful conversations and professional networking.

Experience

10 yrs 11 mos
Total Experience
2 yrs 8 mos
Average Tenure
3 yrs
Current Experience

The d. e. shaw group

Information Technology Project Lead (Operations Manager)

May 2023 โ€“ Present ยท 3 yrs ยท Hyderabad, Telangana, India ยท Hybrid

Multi-site TeamsKey MetricsTeam ManagementIT Business Management

Amazon

3 roles

IT Support Manager I

Jan 2022 โ€“ May 2023 ยท 1 yr 4 mos

Multi-site TeamsKey MetricsIT Support ManagementClient-Centric Approach

IT Escalation Engineer

Jul 2020 โ€“ Jan 2022 ยท 1 yr 6 mos

Multi-site TeamsKey MetricsTechnical SupportProblem Solving

Global IT Support Engineer

Dec 2018 โ€“ Jul 2020 ยท 1 yr 7 mos

Multi-site TeamsKey MetricsGlobal IT SupportTechnical Troubleshooting

Pegasystems

Technical Support Analyst

Sep 2017 โ€“ Dec 2018 ยท 1 yr 3 mos ยท Hyderabad Area, India

ITIL Process ImplementationTechnical SupportITIL

Unisys india

Technical Support Analyst

May 2015 โ€“ Aug 2017 ยท 2 yrs 3 mos ยท Hyderabad Area, India

ITIL Process ImplementationTechnical SupportITIL

Education

St. Joseph's Degree & PG College

Bachelor of Commerce (B.Com.)

Jan 2012 โ€“ Jan 2015

I Class CDR Junior College

12 โ€” Board of intermediate

Jan 2009 โ€“ Jan 2011

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