Jan 2021 – Feb 2024 · 3 yrs 1 mo · Remote

• Production, People & Process Operations Leader at Mobile Game start-up; from Concept to Release to LiveOps and Iteration.
• Role Included:
• Led and managed high-performing managers & teams in the development of innovative mobile game concepts that align with the company's vision of combining “purpose and play”
• Managed game production operations, overseeing workflows, cross-functional collaboration, and helped champion efficient game development pipelines. Optimized processes for production planning, vendor management, and internal team alignment.
• Created & oversaw Production Operations including Mobile Game development processes & bi-weekly Agile ceremonies framework (Agile/Hybrid models)
• Established a supportive and inclusive team culture conducive to experimentation, fostering rapid decision-making processes within our day-to-day framework.
• Guided teams through our Agile development lifecycle, from ideation & prototyping to production/live launch.
• Created ethical hiring & people operations best practices while building out the Production, Engineering, QA & Brand/Marketing team growth from 3-30 employees in less than 2 years.
• Monitored and led People Operations including team progress and health, ensuring efficient resource allocation and alignment with project & product objectives.
• Monitored resource plans and allocating headcount to align with key game development phases and milestones.
• Managed LiveOps teams, Release schedules & roadmaps, working closely with Executive Producer & Production Leads on scope management
• Mentorship & Coaching of Senior Production Leaders & C-Suite Leadership.
• Directly Managed QA, Player Support, Data Analyst, Recruiting, People + Culture Departments

Oct 2019 – Dec 2021 · 2 yrs 2 mos · Vancouver, Canada Area

• Supporting Tech & Video Game start-ups & CEOs with key processes & best practices in launching high-quality digital products:
• Production Operations, Project Roadmap + Scheduling Strategy
• People Operations / Teams Strategy + Optimization
• Process Strategy + Optimization (Agile, Waterfall & Hybrid)
• Performance + Productivity Management + Strategy
• Communication, Collaboration + Transparency between Stakeholders
• Strategic Planning, Forecasting and Budgeting
• Quality Assurance Strategy
• Release Management Strategy
• CEO mentorship & mindset coaching

Mar 2018 – Jul 2019 · 1 yr 4 mos

• Departmental leadership, capacity and budget planning, risk management, personnel and career management
• Managed & performance coached a multi-disciplinary technical teams, including Program Managers, Project Managers, Engineers/Developers, Business Analysts , Systems Analysts & QA (FTE's and contractors)
• Managed a Retail Technology Project Delivery Portfolio with combined project budgets of $10M-15M
• Grew the Project Management team & subsequent projects from 4 to 12 in less than a year.
• Hired team members for best technical, team & culture fit that aligns with massive departmental growth & vision
• Managed & maintained Departmental Roadmap & Release Calendar across Portfolio
• Regular Project Statuses & Exec Reporting in Monthly Steering Committees & Stakeholder Meetings
• Partnered & collaborated closely with PMO, Retail Operations, Operational Business Partners, Store Communications teams, Infrastructure, Global Retail & Digital teams
• Adjusted process, people and timelines to ensure that highest quality outcomes & deliverables were produced

Apr 2017 – Mar 2018 · 11 mos

Feb 2016 – Mar 2017 · 1 yr 1 mo

• Worked closely with Product Managers, Business Owners and Technology teams to ensure delivery plans are in place and managed.
• Responsible for aligning delivery plan with organization and managing the narrative of the delivery plan as the team is executing with value and guest impact as guiding principles.
• Planned, managed, monitored, and handed over to operations for large projects with complex scope, multiple work streams and interdependencies.
• Effectively manage and report on risks and mitigation, scope, budget and timelines
• Develop relationships and collaborate with internal and external stakeholders and cross functional teams to ensure solutions meet timeline and business objectives.
• Ensure all project / program tasks are clearly understood, assigned and tracked.
• Complete all project documentation required based on our PMO process.
• Engage in and communicate ideas for supporting the continuous improvement of PMO processes with a positive and constructive attitude and for developing this attitude in others.
• Managed projects in both Agile and Waterfall environments.

Feb 2015 – Jan 2016 · 11 mos · Vancouver, BC

• Game Credits: Age of Empire: Castle Siege (Mobile: iOS, Windows / WIN10)
• Worked closely and managed the internal Dev, Art, Design teams and Mentoring of Associate Producer, Engineering, QA and Community Management staff.
• Managed the development for quarterly content releases from pre-production to final product release, worked with live operations team to continually monitor, update, bug fix and add features that improve the product.
• Interfaced with Microsoft/publishing and other business partners on milestones and other deliverables, maintaining excellent working relationships as the main point of contact on all development & production issues.
• Created and maintained milestone schedules and project management documents including status reports, project plans, communications plans, post-mortems and compiling of historical information. Microsoft to drive the iOS limited Release (May 2015), iOS Worldwide release (July 2015) and Windows10 release (Aug 2015)

Jan 2012 – Feb 2015 · 3 yrs 1 mo

• Game Credits include: FIFA 13, FIFA 14, FIFA 15, FIFA 16 (Sony, Microsoft & Nintendo Platforms)
• Leading Multi-disciplinary Engineering teams (console, server & client-side) through the game development lifecycle according to FIFA’s production practices.
• Managed the project side of game development, created roadmaps, meeting the planned schedule and resource constraints to deliver a high quality game and online service to market.
• Working closely with the Sr. Development Director on executing the vision, scope, creative direction, feature set and quality levels defined by project leadership team.
• Worked in Agile/Scrum, Waterfall and hybrid development framework style project management methodologies
• Managing and mitigating risks and correlating documentation leading up to a major milestone.

May 2003 – Sep 2008 · 5 yrs 4 mos

• Game Credits include: Total Club Manager ‘05, NBA Street Vol. 3, FIFA 06, FIFA 07, NHL 08, March Madness 08
• Worked in Quality Assurance with Production and Development to identify and implement in the test and project planning process for all projects, on-time and within budget, with constant communication with European Territories & tracking their progress throughout the project and crucial milestones.

Sep 2008 – Jan 2012 · 3 yrs 4 mos · Kelowna, BC / North Hollywood, CA / Redmond, WA

• Game Credits include: Club Penguin, Pixie Hollow Online, Toontown Online, Pirates of the Caribbean Online, World of Cars Online
• Managed Functional test team of 35-40 people across 3 studios within N. America and 5 online virtual worlds, various websites and mobile initiatives, dotted line Manager to 9 Localization QA testers across 3 global offices for multiple online virtual worlds, various websites and mobile initiatives
• Hired & implemented a brand new online Test Automation in Redmond, WA
• Key contributor in driving and executing the successful international launch completion and maintenance of Club Penguin’s online experience across multiple Global cultures (Portuguese, Spanish, French, German)
• Created Strategic QA departmental plans which align with company’s values, culture and fiscal goals within the Online & Mobile space.
• Maintained strong relationships with Production, Development and Technology departments
• Key in coaching, mentoring & giving constructive feedback to PMO staff under the supervision of Director of Production when a Sr. Project Manager was not yet in place; training them on current Production/Technology workflow, Milestones, documentation & creative approval processes.
• Oversaw the publishing of all new in game content in coordination with the Production, Marketing & Technology calendar on a weekly basis, including managing and overseeing the day-to-day tasks and processes for two Build Administrators / Release Managers
• Initiated the bug database (JIRA) implementation, production workflow processes and training of Production & Technology-wide teams within the first quarter of starting at Club Penguin

May 2001 – May 2003 · 2 yrs