Zeena Chakma

Associate Consultant

Delhi, India9 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Customer Relationship Management and Data Analysis.
Proven track record in content quality and SEO.
Strong background in food and hospitality industry.

Stackforce AI infers this person is a Food and Hospitality industry professional with strong skills in content management and customer relations.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Data AnalysisContent Quality AnalysisCommunicationSearch Engine Optimization (seo)Content Writing

Other Skills

Marketing StrategyClient Relationship ManagementTrainingAuditingCreative WritingProofreadingWeb Content WritingContent Management Systems (CMS)Web Content CreationBranded ContentWeb Content OptimizationQuality AuditingData Quality

About

Demonstrated history of working in the internet industry of food and hospitality. Bachelor of Arts (B.A.) major in Political Science from Indraprastha College for women Delhi University.

Experience

9 yrs 8 mos

Total Experience

3 yrs 2 mos

Average Tenure

7 yrs 8 mos

Current Experience

Airbnb

2 roles

Global Quality Insight Analyst

Nov 2020 – Present · 5 yrs 6 mos

Inspection Specialist

Sep 2018 – Present · 7 yrs 8 mos

Ubereats : cockburn corridor launch

2 roles

Account Manager

Promoted

Jul 2018 – Sep 2018 · 2 mos

Handling the “East Delhi” partner restaurants’ accounts to ensure successful growth of order volume and monthly revenue.
Devising marketing strategies and constructing billboards in order to increase revenue and visibility of the restaurants on the Uber Eats platform.
End-to-end client relationship management.
Analyse payment and order data.
Create offers and discounts to escalate sales.
Working closely with central team, operations and marketing team to manage city initiatives and projects and roll out automated tools for its effective execution.

Customer Relationship Management (CRM)Data AnalysisMarketing StrategyClient Relationship Management

Restaurant Partnership Representative ( Operations Executive)

Nov 2017 – Jun 2018 · 7 mos

Part of the pan India central restaurant onboarding team.
Created the menu audit guidelines playbook for Pan India Ubereats.
Curated a common spelling errors cheat sheet for the menu creation BPO team as reference guide.
Constructed the content repository of food descriptions that can be added to the menu items as part of a upcoming project.
Helped in an Ubereats APAC project of developing cuisine tag engine for wok.
Curating menu audits and deliver feedbacks to the menu creation team to bring out finer quality of menus.
Finding loopholes in the process, fix restaurant related issues and improvise for process growth.
Communicating with restaurant managers to deliver vendor and customer expectations and needs.

Foodpanda

Quality Check

Jun 2016 – Nov 2017 · 1 yr 5 mos

Work as a Content Quality Analyst for Global team ( Singapore, Malaysia, Hong Kong and Thailand)
Communicating with various account managers of other countries to execute vendor and customer needs.
Team initiative in training new employees by curating presentations, activities, tests and sessions for learning process
Auditing the content creation team( Making sure of progress within the team)
Proficiency in MS( Word, Excel, Powerpoint), SEO, Central Content Management System and Salesforce.

Content Quality AnalysisCommunicationTrainingAuditing