Merlin Frixy S — Operations Associate

📌Highly skilled and results-driven Deputy Manager with 2.5 years of experience in Global India Banking Division handling NRI Services. A year of experience with Walmart as Senior Resolution Coordinator (Account Review Team) Committed to delivering exceptional customer service and ensuring client satisfaction. Seeking a challenging role in a dynamic organization to utilize my skills and contribute to the continued success of my career. 🔅Evaluate client financial needs to recommend Citi products and solutions. 🔅Handle inbound customer calls 📞and provide service support. 🔅Match client needs with product solutions in a sales-focused environment. 💡Communicate value and benefits of Citi products to clients. 💡Meet monthly sales 🎯targets individually and as part of a team. 💡Ensure compliance with laws, regulations, and company policies. 💡Worked and Managed successful transition of staff from Citi Bank to Axis Bank post-acquisition. 💡Supervised team of eight, achieving top call quality and sales performance. 💡Led consent calling project during bank transition, saving more than 35000 numerous⏱️accounts from closure. 🔅Coordinated fund transfers for closed accounts, ensuring accurate processing and fund allocation. 🔅Recognized for top performance in credit card loan conversions and call quality. 🔅Specialized in NRI banking, various deposit schemes, and contributed to bank's growth through 🧾sales campaigns. 💡To work with Customers accounts as fraud analyst in fraud and risk compliance department. 💡 I am entrusted with official responsibility of safe guarding the integrity of transactions. 💡Being meticulously scrutinize vast volumes of data to identify irregularities, patterns, and potential instances of fraudulent activity. 🔅To leveraging sophisticated fraud 🛂detection systems and cutting- edge analytical tools. 🔅I conduct in depth analyses to find trends and anomalies with transactions 🔅Additionally, I collaborate with our client to maintain an entrusted relationship within our company. 💡Through my dedication to precision and collaboration, I play a pivotal role in safeguarding Walmart’s 💡Financial interests and fostering a secure environment for both company and our valued customers.

Stackforce AI infers this person is a Fintech professional with expertise in customer service and fraud risk compliance.

Location: Chennai, Tamil Nadu, India

Experience: 4 yrs 3 mos