Jul 2024 – Present · 1 yr 10 mos

• Driving restaurant partner success at Zomato! As Associate Program Manager, owning programs that boost client growth, revenue and marketing effectiveness.
• Design and execute programs to increase restaurant revenue and customer engagement.
• Develop strategies to expand the restaurant partner base and grow existing accounts.
• Maximize revenue through promotions, menu optimization, and other initiatives.
• Analyze data, track performance and report on key metrics.
• Develop and execute marketing plans to improve restaurant visibility.
• Build strong relationships with restaurant partners and provide tailored support.
• Collaborate with internal teams to ensure seamless program execution.

Aug 2022 – Feb 2025 · 2 yrs 6 mos

• As a Team Lead in Zomato's Central Strategy team, I played a key role in driving substantial revenue growth and scaling operations to new heights. Leveraging my strong Analytical Skills and Business Acumen, I oversaw a diverse team, leading initiatives that transformed our approach to client management and promotional strategies, resulting in significant improvements in key performance indicators.
• I was responsible for building and managing a high-impact project from the ground up, which saw revenue growth to 5x. My efforts in Sales Operations and Project Management contributed to a consistent and positive impact on the team's overall profit and loss performance.
• In collaboration with cross-functional teams, I implemented advanced processes and systems, applying Data Analytics to streamline operations and enable the efficient management of thousands of accounts daily. My data-driven approach empowered us to optimize performance, enhance customer satisfaction, and drive business growth.
• Throughout my tenure, I was dedicated to fostering a culture of development and support, ensuring that the team had the resources and guidance needed to succeed. My leadership in Customer Relationship Management (CRM) and Problem Solving was instrumental in not only achieving but surpassing the ambitious goals set for the department, cementing our position as a key driver of Zomato's growth.
• My expertise in Leadership and Team Management ensured that the team consistently delivered outstanding results, contributing to Zomato's continued success

Oct 2021 – Jul 2022 · 9 mos

• As a Growth Advisor for the Central Strategy team, I focused on customer and user acquisition, activation, retention, and upsell, bridging the gap between marketing and product development.
• I directed the implementation of new business intelligence tools, selecting appropriate solutions, and aiding in corresponding onboarding processes. Additionally, I increased the annual revenue of business partners by recommending improvements and growth plans, while personally managing massive quantities of business intelligence data.
• My experience as a Growth Advisor highlights my expertise in data analysis, business intelligence, marketing, product development, Account growth and strategic planning.

Oct 2020 – Oct 2021 · 1 yr

• Successfully managed acquisition, growth, and marketing of key accounts at Zomato, driving revenue growth and achieving monthly targets.
• Strategically planned and executed promotion activities for accounts, resulting in increased monthly revenue and enhanced brand visibility.
• Conducted field visits and held meetings with high-stake stakeholders to understand their needs, address concerns, and make data-driven decisions.
• Fostered strong relationships with clients to ensure their satisfaction and loyalty, leading to long-term partnerships and business expansion.
• Utilized market insights and customer behavior data to design effective sales strategies and identify growth opportunities.
• Maintained a customer-centric approach, promptly responding to inquiries and resolving issues to deliver exceptional service.
• Demonstrated a keen understanding of industry trends and competition, ensuring Zomato's competitive edge in the market.
• Consistently exceeded targets and KPIs, highlighting strong performance and exceptional sales achievements as an account manager.

Nov 2018 – Jul 2020 · 1 yr 8 mos · Gurgaon, Haryana, India · On-site

• As a sales manager at Zomato, I led the implementation of data-driven decision making, utilizing metrics to modify low-performing sales and marketing programs and plans, resulting in increased effectiveness and improved outcomes.
• I also facilitated account planning strategy sessions aimed at retaining and acquiring customers, which led to increased business opportunities and strengthened customer relationships. Additionally, I maintained marketplace visibility through active participation in industry-related and community activities, and researched competitors' activities and products to uncover new trends.
• In my role, I provided coaching and counseling to sales personnel, assisting them in improving their individual selling efforts and achieving their targets. I also promoted continuing education opportunities for the sales team, which bolstered their skills and added value to the department.
• Overall, my experience as a sales manager at Zomato highlights my skills in data analysis, strategic planning, customer relationship management, industry awareness, coaching and counseling, and employee development.